Skip to Main Content
ajax loader animation
ajax loader animation

Special Protections During Cold or Hot Weather

When the forecast calls for extreme cold or heat, we will not disconnect residential customers’ service. Learn about your protections during a weather event.

Cold-Weather Protections

We will not disconnect residential New York customers on days when the local temperature is forecasted to be 32° F or lower over the next 24 hours.

Between November 1 and April 15, we will not disconnect service of customers enrolled in programs designated for those 65 or older, 18 or younger, or permanently disabled.

If you qualify for these protections, it’s important to let us know. Please contact us online or call 1-877-434-4100, weekdays, from 8 a.m. to 7 p.m.

During this period, income-eligible residential customers in New York whose heat and/or power had previously been disconnected can use a Home Energy Assistance Program (HEAP) payment to restore their service. Additionally, if an income-eligible customer requests a payment agreement, we’ll use their HEAP payment as the down payment.

Hot-Weather Protections

We will not disconnect residential New York customers on the day when the local heat index is forecasted to be higher than 99° F.

Additionally, if the forecasted local heat index does not exceed 99° F degrees on a given day but does exceed a forecasted heat index of 94° F over the next two consecutive days, we’ll also suspend disconnections on that day.

Public Health and Safety Resources

Get tips from the American Red Cross to keep yourself and those around you safe and healthy when temperatures are extremely hot or cold.

Extreme Heat Safety
Winter Storm Safety