About Orange & Rockland

Located in the northwestern suburbs of New York City, our electric and gas service provides energy for 745,000 people in six counties in New York and northern New Jersey. Founded as the Rockland Light & Power Co. in Nyack, NY in 1899, we merged with Orange and Rockland Electric Company in 1958 and became Orange and Rockland Utilities, Inc. With our subsidiary, Rockland Electric Company, we became wholly owned by Consolidated Edison, Inc. in 1999.

We’re constantly looking toward the future and exploring ways to innovate and take advantage of developing technology. But, more than anything, we’re listening to you and working hard to give you cleaner, more efficient energy choices, and more control over when and how you use your power.

Our Service Pledge

Through our Service First program, we pledge to provide first-rate customer service in the two key service commitments

  • We pledge to keep all mutually agreed upon appointments within one hour of the scheduled time. If we can't make it, we'll call you and reschedule at least 24 hours ahead of time. The only exception is if a gas leak emergency in our service territory prevents us from keeping our appointment with you. Even then, we'll call to reschedule.

  • We pledge to prevent or correct inaccurate meter readings or billing. We're proud of our 99.9% accuracy rate in reading meters. But we also know no one likes mistakes that become "wrong" bills later. In the event we fall short of this goal, we promise immediate resolution.

If we fall short of these performance standards, we'll correct it hassle-free and give you a $25 energy bill credit. Contact us.

Have a question or feel there’s something we need to know? Get in touch.