About Orange & Rockland
Orange and Rockland Utilities, Inc., and its subsidiary became wholly owned by Consolidated Edison, Inc., in 1999.
Orange & Rockland Service Territory
Orange & Rockland Service Territory Map showing New York and New Jersey counties where we offer service.
Orange and Rockland Utilities, Inc., a wholly owned subsidiary of Consolidated Edison, Inc., is an energy company headquartered in Pearl River, NY.
Our Service Pledge
Through our Service First program, we pledge to provide first-rate customer service in the two key service commitments
- We pledge to keep all mutually agreed upon appointments within one hour of the scheduled time. If we can't make it, we'll call you and reschedule at least 24 hours ahead of time. The only exception is if a gas leak emergency in our service territory prevents us from keeping our appointment with you. Even then, we'll call to reschedule.
- We pledge to prevent or correct inaccurate meter readings or billing. We're proud of our 99.9% accuracy rate in reading meters. But we also know no one likes mistakes that become "wrong" bills later. In the event we fall short of this goal, we promise immediate resolution.
If we fall short of these performance standards, we'll correct it hassle-free and give you a $25 energy bill credit. Contact us.