Contact Orange & Rockland

Whether you call, write, or visit we will do our best to provide quick and courteous service.
  • Gas Emergency

    If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

    1-800-533-LEAK (5325)
  • Electric Emergency Service Line

    If you see a downed power line, keep your distance and call 911, or call

    1-877-434-4100
  • Report a Service Issue

    Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
    Report Issue

Customer Service and Questions

  • Call

    Call us, Monday–Friday (except holidays)
    8 a.m.–7 p.m.

    1-877-434-4100

    Telecommunications for the deaf (TTY)


    Monday–Friday (except holidays)
    8 a.m.–7 p.m.

    (TTY) 711

    Language Translation Service Line


    Speak with us through an interpreter, toll-free
    Monday–Friday (except holidays)
    8 a.m.–7 p.m.
     
    1-877-434-4100, then "0"



  • Visit

    Talk with us in person at one of our walk-in business offices.
    Monday–Friday (except holidays), 8 a.m.–4:30 p.m.

    Rockland County, NY
    390 W. Route 59, Spring Valley, NY
    8 a.m.–4:30 p.m.

    Orange County, NY
    500 Route 208, Monroe, NY
    8 a.m.–4:30 p.m.

    Orange County, NY
    15 Jersey Ave., Port Jervis, NY
    8 a.m.–4:30 p.m.

  • Write

    If you prefer to write to us, include your account number and as much information as you can about your question or problem.

    Orange & Rockland
    390 W. Route 59
    Spring Valley, NY 10977
  • Email

    Email

    In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911

    For questions related to disconnected service or credit notice, please call us at 1-877-434-4100.

    For all other matters, please fill out this form and we’ll contact you within 48 hours.

     

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