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Submitting a Meter Reading

  • CUSTOMER CENTRAL

Missed our meter reader? Send us your own reading to avoid an estimated bill.

How to Read a Meter With a Digital Display 

An example of a meter with a digital display.

If your meter has a digital display, simply enter the numbers exactly as they appear.

How to Read a Meter With a Dial

An example of a a meter with dials display.
  • Meter reading rule 1

    RULE 1

    If the arrow is between two numbers, always select the lower number, except when between 0 and 9. In that case, you'd select 9 since the 0 represents 10.

  • Meter reading rule 2

    Rule 2

    If the arrow is on a number. look at the dial to the right. If the right dial points to a number greater than 4, subtract 1. If the dial is between 9 and 0, subtract 1 since the 0 represents 10.

  • Meter reading rule 3

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • Meter reading rule 4

    Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

Submit Your Meter Reading

To submit the reading, either contact Customer Assistance or use our online form within 24 hours of our Meter Reader's visit to avoid an estimated bill. Please use the account number on your energy bill.

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