Skip to Main Content
ajax loader animation
A woman wearing a flannel shirt is sitting at a desk looking at a computer screen.

How to Submit a Meter Reading

Missed our meter reader? Send us your own reading to avoid an estimated bill or schedule an appointment.

Submit Your Meter Reading

Submit a Form Online
Call 1-1877-434-4100 within 24 hours of your meter reading.

How to Read a Meter With Dials

A four-part, dial-style meter showing how to report readings based on the rules and arrow locations.
  • An illustration of a a meter with dials display, with the meter arrow resting between the numbers "0" and "9."

    RULE 1

    If the arrow is between the numbers, record the smaller number—unless it’s between 0 and 9. Then, record 9.

  • An illustration of a a meter with dials display, with the meter arrow pointing at the number "4."

    Rule 2

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 9 and 0, subtract 1 from the number the arrow indicates.

  • Rule 3: If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • Rule 4: On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

    Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

How to Read a Meter With a Digital Display 

An example of a meter with a digital display.

If your meter has a digital display, simply enter the numbers exactly as they appear.

Was this information helpful?