Filing for Reimbursement
Customers Impacted by Nor’easters Riley and Quinn
We regret that we were unable to provide reliable restoration times for many customers during these storms. Orange and Rockland will reimburse customers for food and prescription medicine spoilage if they lost power for at least three consecutive days or more during the two nor'easters that slammed the region recently.
Was this information helpful?
Spoilage Claims Limitations
Residential reimbursement is limited to food and medication spoilage. You may file a claim up to $515 for loss of food due to lack of refrigeration. All claims must include an itemized list and claims over $225 must include proof of loss (ex: receipts, cancelled checks, photographs of food, etc.) in addition to an itemized list. Reimbursement for prescription medication lost due to lack of refrigeration is not included in the $515 maximum for spoiled food. You must include an itemized list and proof of loss (prescription label, pharmacy receipt, etc.). Orange and Rockland may request authorization to verify the loss of prescription medication.
Commercial reimbursement is limited to perishable merchandise lost due to lack of refrigeration. You may file a claim of up to $10,200. Claims must include an itemized list and proof of loss.
All claims are subject to review. Whether or not a claim is deemed valid depends upon the circumstances of the interruption and the damage incurred. Only claims resulting from a loss of power for 12 hours or more within a 24-hour period will be considered. Unfortunately, losses incurred as the result of an outage caused by conditions beyond our control (storms, floods, vandalism, etc.) cannot be honored. All reimbursement is governed by Orange and Rockland's electric rate schedule.