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Frequently Asked Questions

  • Global ETR - When the vast majority of all O&R/RECO customers experiencing an outage will be restored*.
    Regional ETR - When the vast majority of the customers experiencing an outage in a specific county will be restored*.
    Local ETR - When the vast majority of customers experiencing an outage in a specific town or municipality will be restored*.
    Incident Level ETR - Identifies individual ETR at the customer level.

    *The Global, Regional and Local ETRs represent the estimated time that the last customer in that area will be restored. It is not necessarily when the specific outage at the customer level will be restored.


  • If the map is not displaying properly, use the refresh button to open the map in full-page view, or try opening from a different web browser.

  • Updates occur every 15 to 30 minutes, although it may take up to 30 minutes for you to see your outage in the map after you report it. If you reported an outage but don't see it on the map, wait a few minutes and then try again.

    During and after major weather events, the outage map may take longer than normal to upload with current data.

  • The multi-colored outage icon indicates clusters of multiple outages. The circular outage icons indicate a single outage. Multiple Outages will have limited outage information; you need to zoom in to the single outage level to see additional outage information. Single outage icons can have different colors and shapes depending on the number of customers out of service.

  • The impact of an outage can be determined by looking at the total number of customers out of service relative to the total number of customers served.

    • Customers Out of Service is the quantity of customers' homes and businesses impacted by an identified outage.

    • Customers Served are the customers we provide service to in a given area.

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