Payment Plans & Assistance

New York Programs

If you're a resident of New York and are having trouble paying your Orange & Rockland bill, you might be able to get some assistance through a state program. See if you qualify for any of them.

Energy Affordability Program

You may qualify for a bill discount if you get government benefits or your income is below the state median.

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If You’re a Domestic Violence Survivor

You have the right to opt out of your energy service contract without penalty.

see how

Billing & Payment Plans

We have plans designed to give you some flexibility and make it a bit easier for you to pay your energy bill.

see plans

Home Energy Assistance Program (HEAP)

If your income falls within a certain range, you may be eligible to receive financial heating assistance.

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The Neighbor Fund

O&R customers who are unable to pay their heating bill because of an emergency condition may get assistance.

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Orange County Fuel Fund

You may be eligible if you're an Orange County resident struggling to pay your heating bill but don't qualify for HEAP.

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Statewide Solar for All / REACH Programs

Learn more about NYS utility bill assistance programs, Solar for All (SFA) and Renewable Energy Access and Community Help (REACH).

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Small Business State Programs

Get financing and more through New York State Energy Research and Development Authority.

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EmPower+

LMI households can save energy and money toward energy improvements made to their property.

See How

Cold and Hot Weather Protections

When the forecast calls for extreme cold or heat, we will not disconnect residential customers’ service.

LEARN ABOUT PROTECTIONS