Special Protections During Cold or Hot Weather
Cold-Weather Protections
We will not disconnect residential New York customers on days when the local temperature is forecasted to be 32° F or lower over the next 24 hours.
Between November 1 and April 15, we will not disconnect service of customers enrolled in programs designated for those 65 or older, 18 or younger, or permanently disabled.
If you qualify for these protections, it’s important to let us know. Please contact us online or call 1-877-434-4100, weekdays, from 8 a.m. to 7 p.m.
During this period, income-eligible residential customers in New York whose heat and/or power had previously been disconnected can use a Home Energy Assistance Program (HEAP) payment to restore their service. Additionally, if an income-eligible customer requests a payment agreement, we’ll use their HEAP payment as the down payment.
Hot-Weather Protections
We will not disconnect residential customers the day of or day before the local heat index is forecasted to reach 90° F or higher. If the heat index exceeds 90° F, we’ll also suspend disconnections over the next two consecutive days.
Public Health and Safety Resources
Get tips from the American Red Cross to keep yourself and those around you safe and healthy when temperatures are extremely hot or cold.