Energy Affordability Program
You may qualify for a discount on your monthly energy bill if you receive certain government benefits or your household income falls below the New York state median.
Helping More New Yorkers Manage Energy Costs
Like you, we live and work here, and we depend on reliable power. Keeping the grid resilient takes continuous investments. We also recognize that the rising cost of living makes energy affordability more important than ever.
That’s why we advocated to expand eligibility for our Energy Affordability Program (EAP) so even more New Yorkers can save on their energy bills. Now, if you get certain government benefits or your household income is below the state median, you may qualify for bill discounts.
Not in a government assistance program? You can apply for the EAP through the Income Eligibility Enrollment Pathway.
Government Assistance Enrollment Pathway
You will automatically receive an energy bill discount if a government agency notifies us that you receive benefits from these eligible government assistance programs:
- Home Energy Assistance Program (HEAP)
- Direct Vendor or Utility Guarantee (DSS grant)
You qualify but will not be enrolled automatically if you receive benefits from these programs:
- Lifeline Telephone Service Program (Lifeline)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Temporary Aid to Needy Families (TANF)
- Safety Net Assistance (SNA)
- Medicaid
- Federal Public Housing Assistance
- Veterans Disability/Pension or Survivors Benefits
If living on tribal lands:
- Bureau of Indian Affairs General Assistance
- Head Start
- Tribal TANF
- Food Distribution Program on Indian Reservation (FDPIR)
How to Enroll
If you’re not currently receiving a discount but want to enroll, you can sign up online or complete an Energy Affordability Program application (PDF) and return it to us with your supporting documentation via:
- Fax: 1-914-925-9235
- Mail:
Orange and Rockland Customer Assistance
390 W. Route 59
Spring Valley, NY 10977
Supporting Documentation
You will not be enrolled without supporting documentation. Benefit qualifying documentation must have a date within the last 18 months. We can accept screenshots, photos, PDFs, and other document types, if the required information is visible.
Government Assistance Discount Amounts*
|
Income Tiers |
Program Description |
Electric Heating |
Electric Non-Heating |
Gas Heating |
Gas Non-Heating |
|---|---|---|---|---|---|
|
Income Tiers Tier 1 |
Program Description Regular HEAP Grant = $21, $45, $50, $350, $355, $379 and $400 Emergency HEAP recipients without a Regular Heap Grant, customers that heat with other fuels or another low-income qualifier will receive Tier 1. |
Electric Heating $76.81 |
Electric Non-Heating $76.81 |
Gas Heating $9.79 |
Gas Non-Heating $2.40 |
|
Income Tiers Tier 2 |
Program Description Regular HEAP Grant = $385, $390, $411, $414, $416, $435, $440, and $461 |
Electric Heating $92.67 |
Electric Non-Heating $92.67 |
Gas Heating $37.52 |
Gas Non-Heating $2.40 |
|
Income Tiers Tier 3 |
Program Description Regular HEAP Grant = $446, $451, $475 and $496 |
Electric Heating $114.52 |
Electric Non-Heating $114.52 |
Gas Heating $69.42 |
Gas Non-Heating $2.40 |
|
Income Tiers Tier 4 |
Program Description Direct Vendor or Utility Guarantee (DSS grant) |
Electric Heating $111.36 |
Electric Non-Heating $111.36 |
Gas Heating $76.33 |
Gas Non-Heating $2.40 |
Income Eligibility Enrollment Pathway
The New York Enhanced Energy Affordability Program (EEAP), also known as the EAP Income Eligibility Enrollment Pathway, provides monthly bill discounts to income-qualified households across New York State.
To enroll in the EAP through income verification, you must meet the following requirements:
- Be a residential customer.
- Receive electric and/or gas service from Orange & Rockland.
- Not currently enrolled in the existing EAP and/or enrolled in a qualifying government assistance program.
- Earn up to the household state median income (SMI) thresholds outlined in the table.
Income Tiers
|
Household Size |
Tier 5 (<60% SMI) |
Tier 6 (>=60 to <80% SMI) |
Tier 7 (>=80 to <100% SMI) |
|---|---|---|---|
|
Household Size 1 |
Tier 5 (<60% SMI) Up to $41,685 |
Tier 6 (>=60 to <80% SMI) $41,686–$55,580 |
Tier 7 (>=80 to <100% SMI) $55,581–$69,475 |
|
Household Size 2 |
Tier 5 (<60% SMI) Up to $54,512 |
Tier 6 (>=60 to <80% SMI) $54,513–$72,682 |
Tier 7 (>=80 to <100% SMI) $72,683–$90,853 |
|
Household Size 3 |
Tier 5 (<60% SMI) Up to $67,338 |
Tier 6 (>=60 to <80% SMI) $67,339–$89,784 |
Tier 7 (>=80 to <100% SMI) $89,785–$112,230 |
|
Household Size 4 |
Tier 5 (<60% SMI) Up to $80,165 |
Tier 6 (>=60 to <80% SMI) $80,166–$106,887 |
Tier 7 (>=80 to <100% SMI) $106,888–$133,609 |
|
Household Size 5 |
Tier 5 (<60% SMI) Up to $92,991 |
Tier 6 (>=60 to <80% SMI) $92,992–$123,989 |
Tier 7 (>=80 to <100% SMI) $123,990–$154,986 |
|
Household Size 6 |
Tier 5 (<60% SMI) Up to $105,817 |
Tier 6 (>=60 to <80% SMI) $105,818–$141,091 |
Tier 7 (>=80 to <100% SMI) $141,092–$176,364 |
|
Household Size 7 |
Tier 5 (<60% SMI) Up to $108,222 |
Tier 6 (>=60 to <80% SMI) $108,223–$144,298 |
Tier 7 (>=80 to <100% SMI) $144,299–$180,372 |
|
Household Size 8 |
Tier 5 (<60% SMI) Up to $110,627 |
Tier 6 (>=60 to <80% SMI) $110,628–$147,504 |
Tier 7 (>=80 to <100% SMI) $147,505–$184,380 |
Income Eligibility Discount Amounts*
|
Electric Heat |
Electric (Non-Heat) |
Gas Heat |
Gas (Non-Heat) |
|
|---|---|---|---|---|
|
Tier 5 |
Electric Heat $76.81 |
Electric (Non-Heat) $76.81 |
Gas Heat $9.79 |
Gas (Non-Heat) $2.40 |
|
Tier 6 |
Electric Heat $43.44 |
Electric (Non-Heat) $43.44 |
Gas Heat $23.00 |
Gas (Non-Heat) $3 |
|
Tier 7 |
Electric Heat $1 |
Electric (Non-Heat) $1 |
Gas Heat $1 |
Gas (Non-Heat) $1 |
How to Enroll
To see if you qualify and apply, please go to oru.NYEEAP.com.
Before You Begin
Please make sure you have the required documents, including:
- Utility bill from last three months showing the utility name, account holder name, account number, and service address. To download your past bills, please log in to My Account.
- Proof of income for all household members from the past month, such as pay stubs, Social Security or pension statements, self-employment records, or other relevant documents.
If you do not have access to the digital application, you can apply through the following methods:
- Phone: 1-877-400-2501
- Mail:
CLEAResult – NY EEAP
16350 Felton Rd.
Lansing, MI 48906
- Fax: 1-517-580-5134
Annual Recertification
Once approved, or upon receipt of a HEAP grant you'll be enrolled into the program for 18 months. You must submit a new application each year after your enrollment period ends to continue receiving program benefits. We'll remind you 60 days before your recertification deadline and again 30 days prior.
What to Expect After You Enroll
Once you’re enrolled in the New York State Energy Affordability Program, you will receive the “EAP Electric or Gas Discount” as an adjustment on your bill. The adjustment on your bill is based on the program tier you qualify for and if the utility is used for heating or non-heating. To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill. Need help verifying your enrollment? Email us.