Energy Affordability Program
You may qualify for a discount on your monthly energy bill if you receive benefits from an eligible governmental assistance program.
You’ll be enrolled automatically if an agency notifies us that you receive benefits from these eligible governmental assistance programs:
You will not be enrolled automatically if you receive benefits from any of the following eligible governmental assistance programs:
- Lifeline Telephone Service Program (Lifeline)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Temporary Aid to Needy Families (TANF)
- Safety Net Assistance (SNA)
- Medicaid
- Federal Public Housing Assistance
- Veterans Pension and Survivors Benefit
If living on tribal lands:
- Bureau of Indian Affairs General Assistance
- Head Start
- Tribal TANF
- Food Distribution Program on Indian Reservation (FDPIR)
How to See if You’ve Been Enrolled Automatically
After you’re enrolled automatically, you will receive “electric or gas heap Credit” on your bill. To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill. Need help verifying your enrollment? Email us.
How to Apply
If you’re not currently receiving a discount and you want to enroll in the Energy Affordability Program, you can:
OR
– Complete an Energy Affordability Program application (PDF) and return it to us with your supporting documentation via:
- Email: orulowincome@oru.com
- Fax: 1-914-925-9235
- Mail:
Orange and Rockland Customer Assistance
390 W. Route 59
Spring Valley, NY 10977
You will not be enrolled without supporting documentation. We can accept screenshots, photos, PDFs, and other document types, as long as the required information is visible.
Energy Affordability Program Discounts
|
|
Electric Heating |
Electric Non-Heating |
Gas Heating |
Gas Non-Heating |
|
Tier 1 Emergency HEAP recipients without a Regular Heap Grant, customers that heat with other fuels or another low-income qualifier will receive Tier 1. |
$59.29 |
$59.29 |
$15.30 |
$3 |
|
Tier 2 |
$69.79 |
$69.97 |
$42.67 |
$3 |
|
Tier 3 |
$88.25 |
$88.25 |
$63.33 |
$3 |
|
Tier 4 |
$82.73 |
$82.73 |
$57.15 |
$3 |
Effective December 1, 2023
Budget Billing
Qualifying customers will also be signed up automatically for our Budget Billing program. If you’re behind in paying your bills, you'll be enrolled once your balance is paid. If you’d like to opt out of our Budget Billing program but stay enrolled in our payment assistance program, please contact us