Reliable & Ready

This summer, we’ve invested $315 million into our energy system, making strategic investments to maintain and strengthen our grid against major storms and heat waves.

Our Climate Change Resilience Plan has allowed O&R to invest in all communities, particularly those most vulnerable to extreme weather events. Our projects ensure reliable service when our customers need it most.

 Here’s how we’re getting it done:

• Enhancing overhead systems
• Undergrounding electric cable at strategic locations
• Automating select circuits and building additional circuits
• Expanding smart grid technology
• Extensive tree-trimming efforts

Significant projects completed in time for the summer include:

• Upgrades at the Corporate Drive Substation in Orangetown, replacing two transformers, allowing us to meet the growing electric demand in the area.
• At the Monsey Substation, we’ve replaced one transformer, providing additional electric capacity to growing communities.
• We’ve made significant upgrades to overhead lines in Wurtsboro, addressing aging infrastructure and increasing electric capacity.

Looking ahead, we’re working through the summer to ensure your future energy needs are met:

• Construction on our new Forest Avenue Substation in Monroe, and our new State School Road Substation in Warwick, began this spring and will be energized in 2027.
• Over five miles of underground transmission cable are being installed in Clarkstown to provide additional electric power to southern Rockland County by early 2027.
• An additional five miles of underground climate resilience projects throughout Rockland and Orange counties will be completed by the end of 2026.

Your energy is always there for you. We work to keep it that way.

Our engineers, line workers and emergency preparedness teams go above and beyond to ensure that your lights stay on during extreme weather conditions or are restored in a safe and timely manner. Beyond these teams, reliability extends to our entire workforce. Every employee from various departments, including Communications, Regional and Community Affairs, Customer Service, and more, all play a critical role in providing a reliable service for our customers. During extreme weather events, O&R is available 24/7 to assist our customers and community leaders.

We understand the challenges that higher energy bills can pose during the summer months, and we actively work to support our customers. We provide a range of programs that offer meaningful discounts and flexible payment terms.

Now, through the new Enhanced Energy Affordability Program, more of our customers may be eligible for bill discounts. Beyond EEAP, there are other bill assistance opportunities. Our Financial Assistance Advisor helps you explore your options.

Our energy efficiency programs also help residential customers and business owners take better control of their energy use and put money back in their pockets through rebates and incentives.