Server Maintenance:O&R’s My Account and Outage Reporting will be implementing upgrades on Oct. 21, from 1 am to 5 am. During that time, you will not be able to make online payments or report outages. Please call Customer Assistance at 877-434-4100 during that period for assistance.

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Report a Service Problem

ALL FIELDS REQUIRED, UNLESS OTHERWISE NOTED

  • Report problems with your electric service, like a power outage or partial power. You can also check the map to see where other outages have been reported.

  • Check Outage status View Outage Map

Smell Gas?

If you smell gas, or suspect a gas leak do not use this form.

Get out side and call 911.