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Storm Watch: O&R Ramping Up for Emergency Response as Tropical Storm Approaches

O&R is making final preparations to ramp up a full-scale, company-wide, emergency response mobilization to make repairs and restore electric service as needed when Tropical Storm Henri, packing high, destructive winds and heavy downpours, races through the region early Sunday morning.

O&R has obtained hundreds of additional contractor overhead line technicians and tree removal experts to supplement its storm response. Those additional resources expand O&R’s field workforce by nearly seven times its normal size.

Those supplemental field forces will join O&R’s full complement of company and contractor overhead line crews and tree removal experts who have been activated for storm duty early Sunday. O&R damage assessment, site safety, customer service operations and the wide array of O&R teams that support those functions also will be ready to respond.

The following video describes the typical storm repair and power restoration process:

Weather Forecast

Tropical Storm Henri is currently located 370 miles south-southeast of the Outer Banks. This system will slowly turn northwest and north today, then track north Saturday while likely strengthening into a hurricane. This system is expected to directly affect the New England and Long Island coast and has potential to bring impactful conditions to O&R.

There are two main scenarios forecasters are predicting beyond Saturday:

EASTERN LONG ISLAND (MOST LIKELY): Tropical Storm Henri makes its way north-northeast and tracks across eastern Long Island, then Connecticut, Rhode Island, and Massachusetts Sunday into Monday. This scenario would be near or west of the National Hurricane Center’s latest forecast, but within the current Cone of Certainty.

O&R could see:

  • Winds sustained up to 30 mph, gusting up to 45 mph.
  • Rainfall 0.5-2 inches.

WESTERN LONG ISLAND (POSSIBLE): Tropical Storm Henry curves north and tracks closer to the O&R service areas, making landfall in western Long Island. This track would be further west of the National Hurricane Center’s track and on the western edge of the Cone of Certainty.

O&R could see:

  • Winds sustained up to 40 mph, gusting up to 55 mph.
  • Rainfall 2-5 inches.

Those strong winds may knock trees and branches onto power lines, causing customers to lose service. For safety’s sake, don’t touch or approach any downed wires.

Restoring Service

Once the weather clears enough to safely assess damage and begin electric service restoration, crews will give priority to clearing downed wires blocking roads and making repairs to critical and emergency facilities (police and fire stations, and hospitals, for example) and to those locations that will provide power to the most customers quickly. Then, crews will restore smaller outages and individual customers’ outages.

O&R personnel have been instructed to practice social distancing with each other and members of the public when responding to emergency calls in an attempt to keep everyone safe from the coronavirus. O&R asks members of the public as well to maintain appropriate social distancing when they encounter O&R employees working in the field, to provide for mutual safety.

How to Report an Outage

If you experience a power outage, don’t assume that O&R automatically knows about it. You can report it and check to see when your lights will be back on through:

  • At from any computer or web-based mobile device.
  • O&R mobile app from your iPhone, iPad or Android device --- download via Apple Store or Google Play.
  • Text messaging by texting “OUT” to 69678 (myORU) or
  • Call 1-877-434-4100.

Important Safety Tips

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.

About Orange & Rockland

Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.

Who We Serve

O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro.

O&R, as Rockland Electric Company, serves the following communities in New Jersey: Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part)