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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.

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Outage Texting

Stay on top of outages and power problems with text messaging. Sign up to let us know when the power goes out and get status updates on your cell phone.

Report an Outage

To report an outage, simply text “OUT” to 69678 (myORU), and follow the prompts. Once you report your outage, you can also check on the status of it by texting "STAT" to 69678 (myORU).

Here's how to sign up:

  • Log in to My Account
  • Go to Notifications in the upper right-hand drop-down menu under your name.
  • Under Power Outages, click on Sign up for Power Outage Updates and enter your information.
  • You'll receive an enrollment text message from our short code 69678 (myORU).
  • Reply "YES" to confirm enrollment. You'll receive a welcome text message.

You can opt out of receiving text alerts from us at any time by texting "STOP" to 69678 (myORU).

O&R doesn't charge customers for this notification. Message and data rates may apply based on your mobile carrier plan.