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O&R: One-Time Bill Credit For 72-Hour or Longer Isaias Outages

Orange & Rockland (O&R) customers who lost power for three consecutive days (72 hours) or more due to Tropical Storm Isaias will receive a one-time credit, resulting in a reduction on bills issued between October and November 2020, the company announced today. 


This one-time credit will offset fixed-monthly customer charges based on 30 days of service. Credit will be based on a pro-rata reduction in 30-day fixed charges based on customers’ average outage duration.  Additionally, lower energy consumption due to the outage also will result in reduced charges.  


Residential customers will receive a $2.60 to $5.85 credit against the $19.50 monthly customer charge depending on outage length, while small- and medium-size business customers will receive $2.27 to $8.17 against the $21.00 monthly charge. Larger commercial customers will receive similar credits based on service classification.


The monthly delivery-charge reductions are in addition to company reimbursements announced on August 8 for food and prescription medicine spoilage for those enduring a two-day-or-more power loss because of Tropical Storm Isaias.

Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility that provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company), and natural gas service to approximately 130,000 customers in New York.