O&R, Rockland Electric End Credit Card Fees on Residential Bills

Orange and Rockland Utilities, Inc. (O&R) today announced that its two wholly owned utility subsidiaries – Orange & Rockland in New York and Rockland Electric Company in New Jersey – will no longer charge convenience fees on residential customer bill payments made by credit card and debit card (CC/DC).

O&R plans to implement this new policy, beginning with transactions dated April 2, 2019.

 

This new policy, which applies only to residential customers, was approved by the New York State Public Service Commission on March 14 for Orange & Rockland customers. Orange and Rockland Utilities, Inc. will apply the new policy to its New Jersey subsidiary as well.

 

O&R, which has accepted debit card payments since 2002 and credit card payments since 2004, accepts MasterCard, Visa, and Discover credit cards and debit cards with the PULSE or STAR logos.

 

O&R President and CEO Robert Sanchez said, “Now that we have implemented this new policy, residential customers will have the opportunity to pay their bills using all of our accepted payment methods without paying a convenience fee. This will enhance the customer experience and allow customers to choose the payment option that best meets their needs.”

 

In addition, O&R anticipates that ending the convenience fee for residential transactions will encourage increased use of O&R bill payment programs including self-service payment options, e-bill enrollments and web bill payment.

 

O&R expects additional operational benefits from the new policy, including a reduction in returned payments and faster same-day payments.

 

For additional information about O&R’s new policy, please visit: O&R Community Updates.

 

Orange and Rockland Utilities (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc. (Con Edison) (NYSE: ED), one of the nation’s largest investor-owned energy companies. O&R is a regulated electric and gas utility that serves approximately 226,450 electric customers and 131,460 natural gas customers in New York.

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