New O&R Initiative Helps I.D. Utility Workers at Your Home

Orange and Rockland Utilities, Inc. (O&R) today launched a new initiative designed to help customers confirm whether the utility worker who comes to their door is a real O&R employee or a fake one.

This new initiative provides an added layer of identification of O&R representatives who have appointments to call on customers' residences to perform work.

Beginning today, when O&R makes a service appointment to visit a customer's home, O&R will provide the customer with a unique service order number. When the utility worker arrives at a customer's home, the customer should ask the utility worker for his or her I.D. card and the service order number. The customer should confirm that the service order number matches the one provided, when the appointment was made, before admitting that worker into the home. If the utility worker fails to provide the number for the appointment, the customer is to break off contact, lock the door and call the police.

Customers can also call a dedicated number, (845) 577-3526, to verify an employee's identity

For unscheduled utility work at customers' homes, such as meter reading or emergency repairs, customers are urged to ask to see the utility worker’s company identification card before admitting them to the customer’s home or transacting any business with them.

All O&R employees and contractors are required to carry color photo I.D. cards during their workday. If a person comes to your door claiming to be an O&R employee or contractor, look for the card.

If individuals representing themselves as O&R employees or contractors cannot produce a legitimate photo I.D. card, terminate further contact with them, lock your door and call the police.

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