My Account and certain other Orange & Rockland channels will be temporarily unavailable during the transition from October 5 - 9.
Please note these specific system maintenance dates:
- oru.com: Thursday, October 5 through Monday, October 9
- Mobile app: Thursday, October 5 through Sunday, October 15
- Online outage reporting: Friday, October 6 through Monday, October 9
You will not be able to schedule future payments during the transition. We will only accept same-day payments from Saturday, September 2 through Thursday, October 5.
You will not be able to start, stop, or move your service online from Tuesday, October 3 through Monday, October 9. If you need to manage your service during that time, please call 1- 877-434-4100.
If you lose power or experience service problems, please call us at 1-877-434-4100.
If you suspect a gas leak, leave the area immediately and call 911.
In My Account, your account number appears below your address when you pay your bill.
On your paper bill, your account number is on the upper-right side of your bill, underneath your name.