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O&R, Rockland Electric Co. to Customers - We're All in this Together


Orange & Rockland and Rockland Electric Company have expanded their efforts to support their customers in New York and New Jersey as they face the challenges of the coronavirus (COVID-19). The company is committed to helping its customers and their family, friends and neighbors get through this difficult time.

 

“While so much is changing each day, one thing I know is how committed all Con Edison employees are to delivering safe and reliable energy to our customers every day,” said John McAvoy, chairman and CEO of Con Edison, Orange & Rockland and Rockland Electric’s parent company. “That commitment will continue through this difficult time, and we are doing everything to keep both our customers and our employees safe. Now, more than ever, we need to support each other.”  

 

First, safety: Orange & Rockland and Rockland Electric Company are always ready to respond to every emergency. The energy companies’ managers and crews are committed to keeping the communities they serve safe and the service reliable.

 

Second, interacting with Orange & Rockland and Rockland Electric Company employees: If utility workers knock on your door, they will carry proper identification. They will explain that they are following U.S. Centers for Disease Control and New York State and New Jersey health safety guidelines to reduce the transmission of the virus.

 

They’ll ask if anyone in the household is ill and discuss how they may carry out their tasks with everyone’s health and comfort in mind. If you have an appointment with us, please let us know if you or anyone on your premises is quarantined by calling 1-877-434-4100. All company employees and contractors are advised to follow social distancing guidelines.

 

Third, the bills: O&R will not shut off electric or natural gas service due to payment difficulties resulting from the health crisis.The same is true for Rockland Electric and its electric customers. And, we are waiving new late-payment charges for all customers. What’s more, we’re suspending the fee usually charged to a customer who is unable to grant access to their property. Of course, we will continue to shut off service when there is a safety issue.

 

The fastest and easiest way to pay your bills during this period is online at www.oru.com/myaccount

 

Next, meter readings and program visits to your home: The last thing any of us wants right now is unscheduled or non-emergency visits. Meter readers will not enter customers’ homes to read meters. Customers with indoor meters can report their usage online. Click here to find out how. 

 

Orange & Rockland and Rockland Electric Company have been installing thousands of smart meters throughout their service areas to give customers more control over their energy use. But for now, smart meters will be installed only if they are on the outside of buildings, in multi-family building basements, or in apartment buildings’ designated areas. No work will be done inside living areas.

 

Orange & Rockland and Rockland Electric Company are committed to helping their customers in New York and New Jersey live safely and securely during this difficult time. We’ll do everything we can to deliver the energy you need to keep things going where it matters most: Home.

 

Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility that provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company), and natural gas service to approximately 130,000 customers in New York.