O&R Declares Storm Alert, Mobilizes Severe Storm Response

O&R has declared a Storm Alert, and has mobilized all available personnel for emergency storm response as high, gusty winds and heavy rains, with widespread thunderstorms, likely severe, are bearing down on the region this afternoon and through the evening.

 

Severe storm activity has the potential to cause tree, utility pole and power line damage, and, as a result, widespread electric service interruptions.

 

O&R's emergency storm response team, including company and contractor overhead line and tree removal crews, customer service operations and the wide array of O&R departments that support those functions, is prepared to repair significant damage and restore power as necessary.

 

Through its mutual aid network, O&R also has hired 24 more overhead line technicians to support its emergency storm response effort and is seeking about 30 more.

This afternoon high winds and heavy rain are expected during widespread thunderstorms, which are likely to be severe, coming in from the northwest to the southeast and continuing through about 9 p.m.

As a result, O&R urges the public to put safety first if confronted by any weather-related electric system damage.

O&R advises the public to stay away from downed wires and transformers, and to take other safety precautions as needed.

 

There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

For more information, visit O&R’s Storm Center at www.oru.com.


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