Final Phase of Restoration Underway for Customers Affected by Winter Storms Riley, Quinn

With support of the National Guard and mutual aid crews from across the region and Canada, O&R is closing in on bringing electricity back to the remaining 4,000 customers whose service was knocked out by Winter Storms Riley and Quinn. The vast majority of these customers will be restored by midnight tonight.

Extensive repairs will continue around the clock to restore electricity to those customers who remain out of service. Scattered isolated areas, and locations where devastating damage has occurred, are the most difficult outages to restore, and as a result take the longest to return to service. Some customers will be unable to safely accept electric service restoration until repairs are made to the serious damage to their buildings. 

If your power is still out and you have not reported the outage yourself, please contact O&R using any one of the methods below to report the outage:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

You can also check on the status of your outage by going to the O&R website.


For more information, visit O&R’s Storm Center at


The destructive back-to-back nor’easters ripped down trees, lines and poles, causing tangled nests of damage and power outages to about 140,000 customers across O&R’s service territory. Sullivan County, NY was hardest hit by Winter Storm Riley’s violent winds with Bergen County, NJ and Rockland County, NY, most impacted by Winter Storm Quinn’s heavy, wet snow.


O&R has dispatched 1,200 company, contractor and mutual aid personnel to safely and quickly complete this final, labor-intensive phase of restoration.


Although this restoration operation is nearing a close, O&R continues to ask customers to treat all downed lines as though they are energized and dangerous, and to please:

  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • If you experience a power outage, don’t assume that O&R automatically knows about it, or that someone else will report it. Also, notify the company if power is restored to your neighborhood, but not your home. All outages and safety concerns should be reported immediately.