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O&R Sends More Crews to Restore Power in Sullivan County

O&R is dispatching 125 more line technicians today to help the O&R crews currently working in Sullivan County to restore power to customers who lost service as a result of Friday’ destructive winter nor’easter.

Approximately 2,500 customers there remain without power.The outages resulted from substantial damage to the electric system from the nor’easter that prompted state officials to declare a state of emergency there and deploy National Guard troops to help get the communities there back on their feet.


Much of the damage in Sullivan County requires rebuilding the electric system, not repair. Snow covers toppled trees, thousands of feet of downed wire and dozens of broken poles. O&R crews must clear the site of all this heavy debris before they can even begin to set a fresh pole, hang replacement transformers and string new wire.  This process could take as long as 10 hours or more at each damage location.


O&R continues to work in partnership with Sullivan County’s fire, emergency services and public works departments, along with members of the National Guard, to remove those downed trees, gain access to and repair this extensive storm damage.


To assist those who remain without power, O&R yesterday provided an additional 30,000 pounds of dry ice to the Forestburgh FD at 2539 Route 42 in Forestburgh. The department remains open 24/7 for dry ice pick-up, and as a warming station.


In addition to the Forestburgh FD, the following warming centers and shelters are open to the public:


  • Federation for the Homeless (8 a.m.-4 p.m. only), Monticello
  • Highland Town Hall, Proctor Road, Eldred (dry ice available, as supplies last)
  • Tusten Town Hall, Bridge Street, Narrowsburg (dry ice available, as supplies last)
  • Youngsville Firehouse, Shandelee Road (dry ice available, as supplies last)
  • Fallsburg Town Hall, Railroad Avenue, South Fallsburg (dry ice available, as supplies last)
  • Lake Huntington Firehouse, Lake Huntington Road (dry ice available, as supplies last)
  • Forestburgh Firehouse, Route 42 (dry ice available, as supplies last)
  • Camp Simcha, White Road, Glen Spey (dry ice available, as supplies last)


While O&R focuses on completing this final labor-intensive phase of storm recovery, the company is also prepared for and closely tracking the effects of a second powerful weather system now blowing through the region.


The latest forecasts are calling for moderate to heavy through the day today into early Thursday. Sustained winds of 10-25 mph with gusts of 35-40 mph are expected. Snow accumulation may range between 10-15 inches.


With potential damage and resulting outages that can be caused by severe weather, customers are asked to please remember to:  


  • Put your safety and the safety of your children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let the company know what happened. The more information you can provide, the more O&R can help you.  

There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

For more information, visit O&R’s Storm Center.

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