O&R Crews Prepared to Repair Storm Damage, Restore Service As Needed Tonight

O&R declared a Storm Alert late this afternoon and mobilized all available company overhead line crews and contractors to make repairs and restore electric service as necessary as a severe thunderstorm, featuring damaging lightning, high, gusty winds and heavy downpours, bears down on the area.

There are no severe weather emergencies on the O&R system currently. O&R is focusing on forecasters’ predictions of severe thunderstorm activity beginning late this afternoon today and carrying through into the evening hours. O&R has held the dayshift over for the overhead line department, Customer Service, Control Center Operations, Damage Assessment and Site Safety. A thunderstorm earlier this afternoon roared through parts of Orange County toppling trees and knocking out electric service to over 1,000 O&R customers.

There are several ways customers can report outages and check service restoration status:

  • Go to www.oru.com from any computer or web-enabled mobile device;Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

Go to www.oru.com/mobileconnect to learn more about our mobile communication options.

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach — portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.   
  • Remember: If the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

For more information, visit O&R’s Storm Center at www.oru.com.

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