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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.

REPORT OUTAGE

Submit a Claim for Damages or Losses

You may submit a claim if you believe that Orange & Rockland or Rockland Electric Company caused a loss for which you should be compensated.

Thank You for Submitting Your Claim

We received your claim and supporting documents. An investigator will review your claim and contact you with an answer as soon as possible. Please allow us approximately 30 days to complete our review. If you have any questions, please contact us.
Go to My Account

Thank You for Submitting Your Claim

An investigator will review your claim and contact you with an answer as soon as possible. Please allow us approximately 30 days to complete our review. If you have any questions, please contact us.

Go to My Account

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Your form was not submitted. Please try again later.

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Limitations of Liability

O&R and Rockland Electric Company, like all other utilities, cannot guarantee continuity of service. This is outlined in our New York Tariffs for Electric Service (Section 10), Gas Service (Section 8), and New Jersey Tariff for Electric Service (Section 13). These Tariffs are filed with and approved by the States of New York and New Jersey. Therefore, O&R and Rockland Electric will not honor claims caused by certain occurrences that are beyond our control.

Some common claims excluded from our tariffs are:

  • Weather-related conditions (e.g. ice, wind, lightning) and animal contacts (e.g. squirrels & birds)
  • Equipment failure
  • Damage to O&R / Rockland Electric equipment by others
  • Accidents

Additional Information and Terms

You may choose to file a claim with your insurance company to reimburse you for your loss, less your deductible. Your insurer may then choose to present a claim to us to recover compensation paid to you.

 

Please note: If you decide to go through your own insurance carrier and are reimbursed by your carrier, you cannot also seek reimbursement from Orange & Rockland or Rockland Electric Company.

ALL FIELDS ARE REQUIRED, UNLESS OTHERWISE NOTED

Contact Information

You are filling this claim as the:

Incident Details

Is this incident related to an Orange & Rockland or Rockland Electric Company service address/account

Location of Incident (optional):

Incident is Related to (select all that apply):

Weather Conditions of Incident

Incident involved an Orange & Rockland or Rockland Electric Company contractor?

Did you take any action to minimize the loss?

Were you on the premises at the time of the incident?

Have you contacted Orange & Rockland or Rockland Electric Company to report an issue related to this incident?

Were police and/or fire department involved?

Have you made a claim for this loss with your insurance carrier or others?

Please provide a clear and detailed description of the incident, including the names of any company employees and/or contractors involved.

Please provide details about the item(s) you lost during the incident. Include make, model, and date of purchase. Attach the estimated cost of repair(s) and any picture(s) showing the damages.

Supporting Documents

You can provide proof of all damages and losses claimed, as well as copies of police and/or fire reports, employer verification for lost wages, and insurance claims.

Accepted file types: JPEG, PNG, GIF, PDF, DOC, DOCX, XLS, XLSX
Maximum number of attachments: 10
Individual file size limit: 5MB
Total file size limit: 15MB

Orange & Rockland and Rockland Electric are committed to evaluating all claims fairly. Please allow us approximately 30 days from the date of your submission to complete our investigation and provide you with a response. More complex claims may take longer; you will be advised accordingly.

 

Your electronic signature is the same as your handwritten signature and is certification of the truth and accuracy of the information submitted. Your signature confirms that all of the information provided on this form is true and accurate to the best of your knowledge and represents your actual losses.

 

The claimant(s) acknowledge that they have read this claim form carefully, that they are the owners of the damaged property and the information provided is true and correct. It is understood that the company's request for this information is not an indication that the company is honoring the claim.

Error: This field is required.