Natural Gas Detector
Over the next few years, uniformed installers from Storti Quality Services, an O&R contractor, will be installing Natural Gas Detectors as part of a program to help enhance gas safety in the communities we serve. The program is currently being rolled out in phases.
Am I eligible for a free Natural Gas Detector?
Eligible customers will receive a letter in the mail with information on how to schedule an appointment with our contractor, Storti Quality Services.
You may also receive a phone call or visit from a uniformed installer working in your neighborhood. All contractors will carry identification, which you can ask to see.
How the Natural Gas Detector Works
If levels of natural gas indicate a potential leak, the Natural Gas Detector will beep loudly and sound the following audible alarm: “Danger. Gas leak explosion risk. Evacuate, then call 911.” It will also send an alert to us. Orange & Rockland and the fire department will then respond and investigate. The alarm will continue to sound until we arrive and silence the unit.
What You Should Do if the Detector’s Alarm Sounds
If your Natural Gas Detector’s alarm sounds or if you smell or hear a natural gas leak:
- Evacuate immediately and take others with you.
- Do not use a phone; light a match; turn on or off lights, flashlights, or appliances; start a car; or do anything else that could create a spark and cause the gas to explode.
- When you are safely outside, call 911 or our Gas Emergency Hotline at 1-800-533-LEAK (5325). You can report leaks anonymously.
- Do not re-enter the premises until told to do so by authorities. Never assume that someone else will report the leak or that the Natural Gas Detector has already notified Orange & Rockland. In some situations, you may smell gas before the Natural Gas Detector’s alarm sounds.
How to Recognize a Gas Leak
Smell—A distinctive, strong odor similar to rotten eggs
See—A white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason
Hear—Roaring, hissing, or whistling
Learn more about how to prevent, detect, and report gas leaks.