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Gas Service Line Inspections

New York State law requires that Orange & Rockland perform an inspection of your gas service line. This inspection is required once every three years for customers in residential districts, and annually for customers in business districts.

The inspection work will include a gas leakage survey and a visual inspection for atmospheric corrosion on all exposed piping to the outlet of the Orange & Rockland gas meter inside your home or building.
The inspection will be performed by a qualified O&R contractor. Before letting a contractor into your home or business, please ask to see their O&R contractor photo ID. Alternatively, you can call O&R at 1-877-434-4100 to verify a contractor’s credentials.
Please call O&R at 1-877-434-4100 and let us know if there is someone besides you who can provide access to the meter. We will need to know that person’s name, the account address and how we can reach them to set up an appointment for your inspection.
If a gas meter is located inside your home or building, the inspector will need to go inside to perform the inspection.
The inspection takes approximately 15 minutes.

Customers will receive a letter in advance from one of our qualified contractors who will be performing inspections in their area. Customers who do not schedule an appointment should expect an unscheduled visit from one of our qualified contractors to attempt to inspect their equipment.

If one of our qualified contractors is unable to perform the inspection, a technician will leave a drop card behind asking the customer to schedule an appointment.

To schedule an appointment, please call O&R at 1-877-434-4100. A customer service representative can provide you with contact information for one of our qualified contractors.

Yes. This inspection is required by New York State law, so it’s important that you help us complete this work.

To inspect all gas service lines properly, we may need access to your home or building. We will make multiple attempts to perform the inspection. If O&R qualified contractors are unable to perform the inspection, a technician will leave a drop card behind asking the customer to schedule an appointment.

Since this inspection work is required by law, if we are unable to gain access, a no-access $100 fine will be charged to your account. This fee may be assessed each month that we are unable to access your gas meter.

No, we do not charge a fee for the inspection, but you may be charged a $100 fine if we cannot complete your inspection after multiple tries.
Our contractors are qualified to perform corrosion related repairs that do not require interruption to gas service. If our contractor discovers an issue that compromises the safety and reliability of your gas service, they will notify O&R immediately, and an O&R crew will be dispatched to the address. Our contractors will also report any other deficiencies found to O&R in case a follow up is required.