Gas Service Line Inspections
New York State law requires that Orange & Rockland perform an inspection of your gas service line. This inspection is required once every three years for customers in residential districts, and annually for customers in business districts.
Con Edison or a qualified contractor hired by Con Edison, will perform this work. Con Edison employees and contractors carry a Con Edison photo ID. For your safety, if you would like to verify the status of the employee or contractor at your door, please call 1-800-75 CONED (1-800-752-6633).
Customers will receive a letter in advance from Con Edison or one of our qualified contractors starting inspections in their area. Customers who do not schedule an appointment should expect an unscheduled visit from Con Edison or from one of our qualified contractors to attempt to inspect their equipment.
If Con Edison or one of our qualified contractors is unable to perform the inspection, a technician will leave a drop card behind asking the customer to schedule an appointment.
Yes. To schedule an appointment, customers can call Con Edison at 1-800-643-1289 weekdays between 7:30 a.m. and 3 p.m., or email firstname.lastname@example.org.
If you call after hours, leave a message and a representative will return your call the next business day.
Yes. This inspection is required by New York State law, so it’s important that you help us complete this work.
To inspect all gas service lines properly, we may need access to your home or building. We will make multiple attempts to perform the inspection. If Con Edison or our qualified contractors are unable to perform the inspection, a technician will leave a drop card behind asking the customer to schedule an appointment.
Since this inspection work is required by law, if we are unable to gain access, a no-access fee up to $500 will be charged to your account. This fee may be assessed each month that we are unable to access your gas meter.
No, we do not charge a fee for the inspection, but you may be charged up to $500 if we cannot complete your inspection after multiple tries.
Our contractors will notify Con Edison immediately if they identify any safety issues, and a Con Edison crew will be dispatched to the address. Our contractors will also report any other deficiencies found to Con Edison, and Con Edison will follow up with the customer.