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Weather Protections and Service-Shutoffs in New Jersey

Learn more about how to avoid a service shut-off and what protections you have during extreme weather.

Weather Protections

The Board of Public Utilities (BPU) has adopted the Summer Termination Program to protect certain residential customers from shutoff from June 15th to Aug 31st.

Residential electric and gas customers who receive benefits from any of the several assistance programs listed below will not have their service shut off if they make a good-faith effort to pay as much as they can afford during the heating/cooling season.

  • Lifeline Credit
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Work First New Jersey – Temporary Assistance to Needy Families (TANF)
  • Supplemental Security Income (SSI)
  • Pharmaceutical Assistance to the Aged and Disabled (PAAD)
  • Work First New Jersey – General Assistance (GA)
  • Universal Service Fund (USF)

Other customers unable to pay because of circumstances beyond their control may also qualify.

If you are a protected customer, you must contact us to prevent a service shut-off.

For more information about special protections, including eligibility guidelines, how to avoid shut-offs, and additional requirements from the BPU please contact us.

Additionally, you can contact the BPU directly with further questions at 1-609-341-9188 or 1-800-624-0241.

For more information on the assistance programs listed visit: NJ Assistance Programs