Report an Outage
To report an outage, simply text “OUT” to 69678 (myORU), and follow the prompts. Once you report your outage, you can also check on the status of it by texting "STAT" to 69678 (myORU).
Here's how to sign up:
- Log in to My Account
- Go to Notifications in the upper right-hand drop-down menu under your name.
- Under Power Outages, click on Sign up for Power Outage Updates and enter your information.
- You'll receive an enrollment text message from our short code 69678 (myORU).
- Reply "YES" to confirm enrollment. You'll receive a welcome text message.
You can opt out of receiving text alerts from us at any time by texting "STOP" to 69678 (myORU).
ORANGE AND ROCKLAND TERMS AND CONDITIONS FOR TEXT MESSAGES PROVIDING ALERTS, NOTICES AND/OR PROMOTIONAL OFFERS
You have subscribed and expressly consented to receive text messages (message frequency depends on user) on your mobile telecommunications device from Orange and Rockland ("us" or "we" or "our") for purposes of providing you (i) notices and/or alerts regarding your account with us; and/or(ii) with special promotional offers. You acknowledge, understand and agree as follows:
Message and Data rates may apply. These would be charged by, and be payable by you to, your mobile service provider. You acknowledge, understand and agree that we shall not be held liable for any delays in the receipt of our text message to you, as its delivery is subject to effective transmission from your mobile service provider. Carriers are not liable for delayed or undelivered messages. In addition, if you decide you no longer want to subscribe, text STOP to 69678 to cancel. Content may not be available on all carriers. Data obtained by us from you in connection with our providing you the text messages as described above may include your cellular number, the name of your mobile service provider, and the date, time and content of the text messages we send you. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may use this information to contact you and to provide the text messages you have requested. If you have any questions regarding the above terms or the types of text messages to be received by you as described above, text HELP to 69678 for information or contact us at 1-877-434-4100.