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Orange And Rockland Utilities Crews Continue Working To Restore Storm Damage. About 1200 Customers Still Without Power

  • Orange and Rockland Media Relations

  • Pearl River – March 12, 2024 -- 07:00 AM

Orange and Rockland Utilities (O&R) emergency response crews worked through the night to repair damage and restore power outages that resulted from the strong winds that knocked out power to approximately 19, 000 O&R customers yesterday.

So far, power has been restored to over 18,000 customers. About 1,200 customers remain without power. The remaining outages represent significant damage and will take substantial construction work to restore. For example, more than 13 outage locations have broken poles and crossarms.

O&R today obtained 50 more mutual aid overhead line contractors to join the 200 O&R has already acquired to support its internal field workforce.

O&R expects to restore power to nearly all customers affected by the storm by 11 p.m. today. There may be some customers who are not restored today because of structural damage to their buildings or to their buildings’ internal electric equipment.

For safety’s sake, O&R warns the public not to touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also consider calling your local police to divert traffic from the downed wire’s location until an O&R crew arrives.

At 6 a.m. today, approximately, 1,200 customers remain out of service as a result of storm damage. The names and numbers of the top three communities by outage numbers in each affected county are:

NEW YORK: 1,152

Orange County: 553

Wallkill 71

Crawford 197

Deerpark 162

Rockland County: 66

Ramapo 20

Haverstraw 28

Orangetown 4

Sullivan County: 528

Lumberland 491

Mamakating 37

NEW JERSEY: 40

Bergen County 12

Franklin Lakes 5

Mahwah 3

Oakland 1

Passaic County: 28

West Milford 25

Ringwood 3

How to Report an Outage

If you experience a power outage, don’t assume that O&R automatically knows about it. You can report it and check to see when your lights will be back on through:

For the latest information about power outages, please view O&R’s Outage Map.

For a brief video that provides a step-by-step guide to the Outage Map’s basic operation:

Restoring Service

Once the weather clears enough to safely assess damage and begin electric service restoration, O&R crews will give priority to clearing downed wires blocking roads and making repairs to critical and emergency facilities (police and fire stations, and hospitals, for example) and to those locations where the repair will provide power to the largest number of customers as quickly as possible. Then, crews will restore smaller outages and individual customers’ outages.

Important Safety Tips

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car to make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Pole-top transformers --- those small, grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.

How To Prepare Your EV for A Power Outage

Just as is the case with traditional gasoline vehicles, you need to ensure your electric car is fueled up in the event there is a power outage that lasts longer than expected.

Guidance is to always keep your EV charged between 75-90% in case of an emergency.

While EVs don’t need a gas station, they do need to be charged up, which is easily done at home. All EVs come with a plug and adapter that are compatible with the outlets in your garage or outside your house. Furthermore, there are Level 2 chargers available for your home. These charge your vehicle at a higher rate than a regular outlet because they use 220 volts, just like what a clothes dryer uses.

Can’t charge at home? Take your vehicle to a publicly accessible Level 2 or DCFC Fast Charger.

About O&R

Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.

O&R’s Customers

O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro.

O&R, as Rockland Electric Company, serves the following communities in New Jersey: Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood (part), Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).