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Before You Dig

Planning construction? Planting a tree? Doing some renovations? Call before you dig.

There are more than 1,800 miles of underground gas pipelines in our service area. Scratches, scrapes, dents, or gouges to these pipelines can result in a dangerous leak.

Before You Dig

Whether you’re installing a swing set, putting in a pool, or planning any project that involves digging, be sure to call 811 or submit a location request at Dig Safely New York's website, two to 10 days before you plan to dig.

Once you submit your location request, utilities will send someone to identify and mark what’s underground on your property so you can avoid damaging them. 

Safe Digging

After utilities mark the locations of the underground pipes and wires, safe digging is the next step. 

If you're digging within two feet of the marks, only use hand tools carefully. 

Play It Safe

Developers, contractors, excavators, equipment operators, and anyone else working near our underground gas and electric lines also need to check O&R's Field Safety Guide to ensure compliance with regulations imposed by various local, state, and federal authorities.

How to Identify a Utility Marking

Utility companies will mark the location of their underground facilities using either colored paint or small flags. Each type of service has its own unique color.

Flag Key Color

Service
 White Proposed Excavation
 Pink Temporary Survey
 Red Electric
 Yellow Gas or Oil
 Orange Telephone and Cable
 Blue Potable Water
 Purple Reclaimed Water
 Green Sewer and Drain

If a Digging Accident Occurs

If a natural gas accident occurs, immediately evacuate the area and call O&R's Gas Emergency Hotline, 911, or your local gas provider.

Call 811 Before You Dig

If a digging accident occurs, call O&R's Gas Emergency Hotline at 1-800-533-5325, 911, or your local gas provider.

For accidents involving underground electric cables, call us at 1-877-434-4100.