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An Orange and Rockland employee

Contact Orange & Rockland

Whether you call, write, or visit we will do our best to provide quick and courteous service.
  • Gas Emergency

    If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

    1-800-533-LEAK (5325)
  • Electric Emergency Service Line

    If you see a downed power line, keep your distance and call 911, or call

  • Report a Service Issue

    Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
    Report Issue

Customer Service and Questions

  • Call

    Call us, Monday–Friday (except holidays)
    8 a.m.–7 p.m.


    Telecommunications for the deaf (TTY)

    Monday–Friday (except holidays)
    8 a.m.–7 p.m.

    (TTY) 711

    Language Translation Service Line

    Speak with us through an interpreter, toll-free
    Monday–Friday (except holidays)
    8 a.m.–7 p.m.
    1-877-434-4100, then "0"

  • Visit

    Due to the coronavirus, O&R walk-in business centers are closed. Please use our online services or call 1-877-434-4100.

    Rockland County, NY
    390 W. Route 59, Spring Valley, NY

    Orange County, NY
    500 Route 208, Monroe, NY

    Orange County, NY
    15 Jersey Ave., Port Jervis, NY

  • Write

    If you prefer to write to us, include your account number and as much information as you can about your question or problem.

    Orange & Rockland
    390 W. Route 59
    Spring Valley, NY 10977
  • Email


    In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911

    For questions related to disconnected service or credit notice, please call us at 1-877-434-4100.

    For all other matters, please fill out this form and we’ll contact you within 48 hours.


  • Holidays


    New Year's Day
    Martin Luther King Day


    Presidents' Day


    Memorial Day


    Independence Day


    Labor Day


    Columbus Day


    Veterans Day
    Thanksgiving Day
    Day after Thanksgiving


    Christmas Day

Thank you!

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