Contact Orange & Rockland

• Gas Emergency

  If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

  1-800-533-LEAK (5325)

• Electric Emergency Service Line

  If you see a downed power line, keep your distance and call 911, or call

  1-877-434-4100

• Report a Service Issue

  Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
  Report Issue

Customer Service and Questions

• Call

  Call us, Monday–Friday (except holidays)
  8 a.m.–7 p.m.
  
  1-877-434-4100
  
  

  Telecommunications for the deaf (TTY)

  
  Monday–Friday (except holidays)
  8 a.m.–7 p.m.
  
  (TTY) 711
  
  

  Language Translation Service Line

  
  Speak with us through an interpreter, toll-free
  Monday–Friday (except holidays)
  8 a.m.–7 p.m.
   
  1-877-434-4100, then "0"
  
  
  
  

• Visit

  Due to the coronavirus, O&R walk-in business centers are closed. Please use our online services or call 1-877-434-4100.

  Rockland County, NY
  390 W. Route 59, Spring Valley, NY
  CLOSED
  

  Orange County, NY
  500 Route 208, Monroe, NY
  CLOSED
  

  Orange County, NY
  15 Jersey Ave., Port Jervis, NY
  CLOSED
  
  

• Write

  If you prefer to write to us, include your account number and as much information as you can about your question or problem.
  
  Orange & Rockland
  390 W. Route 59
  Spring Valley, NY 10977
  

• Email

  Email

  In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911

  For questions related to disconnected service or credit notice, please call us at 1-877-434-4100.

  For all other matters, please fill out this form and we’ll contact you within 48 hours.

   

• Web Support

  Please use this form if you have any comments, questions or problems concerning our website.

   

   

• Holidays

  January

  New Year's Day
  Martin Luther King Day
  
  

  February

  Presidents' Day
  
  

  May

  Memorial Day
  
  

  July

  Independence Day
  
  

  September

  Labor Day
  
  

  October

  Columbus Day
  
  

  November

  Veterans Day
  Thanksgiving Day
  Day after Thanksgiving
  
  

  December

  Christmas Day