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An Orange and Rockland employee

Contact Orange & Rockland

Whether you call, write, or visit we will do our best to provide quick and courteous service.

Gas Emergency

If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

1-800-533-LEAK (5325)

Electric Emergency Service Line

If you see a downed power line, keep your distance and call 911, or call


Report a Service Issue

Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.
Report Issue

Customer Service and Questions


Call us, Monday–Friday (except holidays)
8 a.m.–7 p.m.

Telecommunications for the deaf (TTY)

Monday–Friday (except holidays)
8 a.m.–7 p.m.
(TTY) 711

Language Translation Service Line

Speak with us through an interpreter, toll-free
Monday–Friday (except holidays)
8 a.m.–7 p.m.
 1-877-434-4100, then "0"

Ethics Helpline

For concerns or questions about an ethics and compliance issue, please contact the Ethics Helpline. 


O&R walk-in business centers are open Mon-Fri 8:00 - 4:30

Rockland County, NY
390 W. Route 59, Spring Valley, NY

Orange County, NY
500 Route 208, Monroe, NY

Orange County, NY
15 Jersey Ave., Port Jervis, NY


If you prefer to write to us, include your account number and as much information as you can about your question or problem.

Orange & Rockland
390 W. Route 59
Spring Valley, NY 10977



In the case of a gas emergency, evacuate the area immediately and call 911 or 1-800-533-LEAK (5325). DO NOT send gas emergencies via email or form.

For questions related to disconnected service or credit notice, please call us at 1-877-434-4100.

For all other matters, please fill out this form and we’ll contact you within 48 hours.




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Veterans Day
Thanksgiving Day
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Christmas Day

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