Orange & Rockland's Redesigned Bill Makes It Easier For Customers to Understand Their Energy Use
Your Orange & Rockland (O&R) monthly bill has a new look to help customers make smart choices about their energy usage.
The redesign, starting with the June 2022 bill, is clear and easy to understand, with colored text, larger type, and charts to highlight key details. The first page provides a breakdown of energy usage and costs, and how temperature affected usage. A “Messages for You” box highlights tips on cost savings, safety, and other relevant messages.
Page two continues the improved customer experience by offering a full glossary of terms used in the bill, and details on how to pay online, by mail or by phone.
“The monthly bill is often the only touchpoint customers have with their energy company,” said Janette Espino, vice president of Customer Service. “The new design emphasizes the bill’s most important information: how much energy was used, and helpful comparative usage data along with cost-saving tips,” she added. “It also allows us to communicate more clearly on important matters, such as payment agreement information that will help our customers impacted by COVID-19.”
Residential and small and large commercial customers will receive the redesigned bill.
The bill makes clear how much is for supply – the electricity or gas the customer used – and how much is for the transmission and distribution of that energy. Customers may choose an energy service company to supply electricity or gas.
O&R does not make a profit on the supply. The company buys energy on the market and uses a variety of strategies to get the best pricing for customers. The company delivers that energy to customers at cost. The total bill also includes various taxes and fees imposed by government agencies.
Customers can learn more about the new bill design, including samples of different bills, at: ORU.com/UnderstandYourBill.
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.