O&R Names Bloomingburg Resident to Community Affairs Post
Orange and Rockland Utilities, Inc. (O&R) has named Theresa Manera-Mason, the former manager of O&R’s Customer Assistance Department, as a Regional & Community Affairs Manager covering O&R’s service territory in southern Orange County in New York and northeastern Passaic County in New Jersey.
In her new position, Manera-Mason, a Rock Tavern native, will serve as O&R’s primary community contact for public officials in the towns of Warwick, Woodbury, Tuxedo, Monroe, Palm Tree, Blooming Grove and Highlands and the villages of Highland Falls, Woodbury, Harriman, Monroe, Kiryas Joel, Tuxedo Park, South Blooming Grove, Washingtonville, Greenwood Lake, Florida and Warwick in New York, and the Township of West Milford and the Borough of Ringwood in New Jersey.
O&R’s Corporate Affairs Director Tom Brizzolara said, “Theresa’s strong experience in customer assistance, her deep knowledge of O&R programs that benefit customers and her impressive record as an effective problem solver make her a welcomed addition to our talented team of Regional & Community Affairs professionals.”
Manera-Mason began her O&R career in 2009 as a customer service representative and has continually assumed roles of increasing responsibility in O&R’s Customer Service Department. Since 2013, she has served in an overall supervisory capacity there: first as the department’s supervisor and, most recently, as the department’s manager.
As the department’s manager, Manera-Mason was responsible for the daily activities of O&R’s Call Center and Customer Accounting functions. In that role, she developed work plans, tracked regulatory compliance, managed operational cost-control, and coordinated cross-functional workflow for a department of 80 management and union employees that plays a critical role in O&R’s mission to successfully serve its customers.
During her tenure at O&R, Manera-Mason has served on numerous internal company committee’s including CEET (the Customer Experience Excellence Team), which is currently developing a curriculum to train employees on all aspects of O&R’s operations. She also graduated in 2017 from Leadership Sullivan, a 10-month-long Sullivan County N.Y. community leadership development program.
Manera-Mason, who lives in Bloomingburg, holds a bachelor’s degree in Physical Education and Health from East Stroudsburg University in Pennsylvania.
About Orange & Rockland
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.