O&R Ready to Make Repairs as Ice Storm Threatens the Area

Orange & Rockland (O&R) is prepared to respond to electric service outages that could result from an ice storm bringing as much as .15 inches of ice to the area tonight.

That freezing rain or drizzle is expected across O&R’s service area through the evening as surface temperatures will be at or just below freezing. Any freezing rain or drizzle is due to change to all rain across O&R after midnight Saturday morning. Steady rain will then cover the region early Saturday morning as warmer air spreads over the area. That steady rain is predicted to push east and northeast of the area by 5 a.m. Saturday, with just lingering scattered showers possible through 10 a.m.

The freezing rain could result in ice accumulation of as much as .15 of an inch. The weight of accumulated ice on power lines can pull them down or even snap them. In addition, that added weight on trees near power lines can result in broken branches or the trees themselves toppling into the power lines. Any of these scenarios could result in customer power outages.

Company and contractor overhead line crews and tree removal experts are ready to make repairs and restore electric service as needed. O&R has obtained 50 mutual aid overhead line technicians to support its emergency response.

The following video describes the typical storm repair and power restoration process:

Since 4 p.m. today, the total number of customers affected thus far by this storm is 135. 

Here are the current largest outage numbers by county as of 9:15 p.m. on Jan. 1:

For the most up-to-date outage information, please go to O&R’s Outage Map.

Rockland County, NY - 4

Orange County, NY - 20

Sullivan County, NY - 0

Bergen County, NJ - 0

Passaic County, NJ - 0

Sussex County, NJ - 0

How to report an outage

If you experience a power outage, don’t assume that O&R automatically knows about it. You can report it and check to see when your lights will be back on through:

• At www.oru.com/ReportOutage from any computer or web-based mobile device.
• O&R mobile app from your iPhone, iPad or Android device --- download via Apple Store or Google Play.
• Text messaging by texting “OUT” to 69678 (myORU) or
• Call 1-877-434-4100.

Important Safety Tips

• Don’t go near any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
• Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
• If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
• Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
• Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
• Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
• Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.

In addition, O&R personnel have been instructed to follow all safety protocols when responding to emergency calls to keep everyone safe from the coronavirus. O&R asks members of the public to maintain appropriate social distance when they encounter O&R employees working in the field, to provide for mutual safety.

About Orange & Rockland

Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York. 

O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro. 

O&R, as Rockland Electric Company, serves the following communities in New Jersey:

Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).