O&R Emergency Response Teams Deployed for Possible Storm Impacts
O&R’s emergency storm response teams are mobilized and ready to make repairs and restore electric service as needed as thunderstorms, potentially severe, are possible through the day while remnants of Hurricane Laura pass through the region.
O&R company and contractor overhead line crews, tree removal experts and 122 mutual aid line techs will join forces with damage assessment, site safety, customer service operations and the wide array of O&R teams that support those functions for emergency response today.
O&R crews continue to wrap up repairs to the approximately 200 customers who remain out of service in Mamakating and Crawford as a result of the severe thunderstorms that swept through the region Thursday. Because of extensive storm damage, many of those repairs required substantial downed tree removal or significant reconstruction before service could be restored. Service is expected to be restored there by late afternoon today. O&R has restored service to over 7,000 customers from that event.
Strong winds may knock trees and branches onto power lines, causing customers to lose service. Once it is safe to assess damage and begin restoration, crews will give priority to making repairs to critical and emergency facilities (police and fire stations, and hospitals, for example) and to those locations that will provide power to the most customers quickly. Then, crews will restore smaller outages and individual customers’ outages.
The following video describes the typical storm repair and power restoration process:
How to report an outage
If you experience a power outage, don’t assume that O&R automatically knows about it. You can report it and check to see when your lights will be back on through:
- At oru.com/ReportOutage from any computer or web-based mobile device.
- O&R mobile app from your iPhone, iPad or Android device --- download via Apple Store or Google Play.
- Text messaging by texting “OUT” to 69678 (myORU) or
- Call 1-877-434-4100.
O&R reminds its customers to stay clear of downed electric wires. Don’t go near any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
Important Safety Tips
- Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
- If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
- Pole-top transformers – those small grey-colored metal drums attached to the wires at the tops of most utility poles – also should be avoided when they have been knocked to the ground.
- Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
- Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
- Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
As an added safety precaution, O&R personnel have been instructed to practice social distancing with each other and members of the public when responding to emergency calls to keep everyone safe from the coronavirus. O&R asks members of the public to maintain appropriate social distancing when they encounter O&R employees working in the field, to provide for mutual safety.
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.
O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro.
O&R, as Rockland Electric Company, serves the following communities in New Jersey:
Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).