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If we do shut the gas, our priority is restoring your service as safely and quickly as possible.
Here is what to expect, step by step:
1
If we shut your gas, you will receive a “Red Tag” on your appliance or gas meter. You then hire a licensed plumber to fix the issue.
2
Your plumber makes the repairs, and then you contact O&R’s customer service to confirm that the repairs were made.
3
We will then come out to your home and inspect the work. If a problem with the repair work is detected, the plumber must make more repairs.
4
We typically restore your gas service with a visual inspection and a leak test. After the plumber’s repair work passes our inspection, your gas can be restored.
5
Restoration requires an in-home visit to light, check and inspect all gas-powered appliances.
6
If you’re not the homeowner, please contact your building manager for the status of the restoration of your gas service.
7
If you live in an apartment and need your gas turned on, building managers may help us enter apartments if no one is home.
8
If you contact us for a CO issue, please have the boiler cleaned, and then call O&R to have us come to your home to check the level.