Gas Meter Exchange Program
New York State law requires that Orange & Rockland periodically remove, replace, and test a sampling of natural gas meters in our service territory.
Did you receive a notification from us about exchanging your natural gas meter soon?
Our company’s natural gas meters are accurate and reliable. To ensure they continue to meet high operating standards, we need to remove, replace and test a sampling of gas meters. This is required, annually, by the New York State Public Service Commission (PSC)*.
If your gas meter is selected for an exchange, you will receive a series of notification attempts from us to schedule an appointment. This meter exchange is performed at no charge to you and should take approximately 45-60 minutes.
Because this is required by law, if you do not book an appointment, you should expect an unscheduled visit from an O&R gas technician. Failure to schedule an appointment may lead to an interruption of your gas service until this work is completed.
If someone arrives at your property unexpectedly for a gas meter exchange, you can always ask to see their photo ID and call us to confirm their identity at 1-833-460-7059.
What to Expect on the Day of Your Exchange
- We will come to your door and let you know we are going to begin the meter exchange.
- We will temporarily and safely shut off the gas service to complete the meter exchange.
- When the exchange is completed, we will turn your gas back on and re-light the pilot lights of your gas appliances.
- For safety reasons, an adult over the age of 18 will need to be home to grant access to exchange an indoor gas meter (if applicable) and/or to relight gas appliances.
- You will need to restrain all pets prior to the technician's arrival and for the duration of the appointment.
- We will need clear and safe access to your gas meter and appliances.
- We’ll inspect your appliances before the exchange and after while relighting to make sure everything is working safely and explain anything that may require your contractor’s repair.
How to Schedule Your Meter Exchange
When the Gas Meter Exchange program begins in late spring/early summer 2026 you will be able to schedule your appointment through our online scheduling tool.
Scheduling Tips
- You only need to schedule this appointment if you were contacted by O&R notifying you of a required meter exchange. There is NO charge for this required work.
- You will select 3 upcoming dates that work best for you.
- For safety reasons, an adult over the age of 18 will need to be home to grant access to exchange an indoor gas meter (if applicable) and/or to relight gas appliances.
- On the day of your appointment, you will need to restrain all pets prior to the technician's arrival and for the duration of the appointment.
- We will need clear and safe access to your gas meter and appliances.
Please note, we cannot guarantee the availability of the dates you provided but will do our best to accommodate. Once you have submitted your request, please allow for a 1-3 business days response in which you will receive an appointment confirmation.
Through our Service First program, we pledge to keep all mutually agreed upon appointments. If we can't make it, we'll call you and reschedule it for at least 24 hours ahead of time. The only exceptions are gas leaks, severe weather events or other emergencies in our service territory that prevent us from keeping our appointment with you. If we fall short of these performance standards, contact us and we'll correct it hassle-free and give you a $25 energy bill credit.
Frequently Asked Questions
To learn more about the Gas Meter Exchange Program, please review the following FAQs. For a full list, visit our FAQ page
