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Energy Affordability Program

You may qualify for a discount on your monthly energy bill if you receive benefits from an eligible governmental assistance program.

You’ll be enrolled automatically if an agency notifies us that you receive benefits from these eligible governmental assistance programs:

You will not be enrolled automatically if you receive benefits from any of the following eligible governmental assistance programs:

If living on tribal lands:

How to See if You’ve Been Enrolled Automatically

After you’re enrolled automatically, you will receive “electric or gas heap Credit” on your bill. To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill. Need help verifying your enrollment? Email us

How to Apply

If you’re not currently receiving a discount and you want to enroll in the Energy Affordability Program, you can:

Apply Online


– Complete an Energy Affordability Program application (PDF) and return it to us with your supporting documentation via:

  • Email:
  • Fax: 1-914-925-9235
  • Mail: 
    Orange and Rockland Customer Assistance
    390 W. Route 59
    Spring Valley, NY 10977

You will not be enrolled without supporting documentation. We can accept screenshots, photos, PDFs, and other document types, as long as the required information is visible.

Energy Affordability Program Discounts


Electric Heating

Electric Non-Heating

Gas Heating

Gas Non-Heating

Tier 1
Regular HEAP Grant = $21, $29, $45, $50, $350, $355, $379 and $400

Emergency HEAP recipients without a Regular Heap Grant, customers that heat with other fuels or another low-income qualifier will receive Tier 1. 





Tier 2
Regular HEAP Grant = $385, $390, $391, $396, $414, $420, $435 and $441





Tier 3
Regular HEAP Grant = $426, $431, $455 and $476





Tier 4
Direct Vendor or Utility Guarantee (DSS grant)





Effective December 1, 2023

Budget Billing

Qualifying customers will also be signed up automatically for our Budget Billing program. If you’re behind in paying your bills, you'll be enrolled once your balance is paid. If you’d like to opt out of our Budget Billing program but stay enrolled in our payment assistance program, please contact us