How to Choose Your Energy Supplier

Energy suppliers offer a variety of incentives, pricing models, and payment options to fit your needs. Contact several and compare offers before you pick the one that’s best for you. You’ll need to provide your 10-digit O&R account number to switch.

A Word About Prices

Energy is a commodity that is bought and sold, so prices can fluctuate. To find out about an individual energy supplier's prices, please check their website or give them a call.

Things to Ask 

As you shop around, don't hesitate to ask questions, and make sure you're comfortable with how they're answered—it’s your right.

Prices

  • Is the price fixed or variable?
  • If it's fixed, is it guaranteed? For how long?
  • Does the price include taxes? 

Terms and Conditions

  • What are the terms and conditions of the agreement?
  • Will these be provided in writing?
  • How long is the agreement?
  • Are there penalties for breaking the agreement?
  • Is a deposit required? (Under the New York Energy Consumer Protection Act of 2002, energy service companies in New York are barred from requiring security deposits unless a consumer has a history of delinquent payments.)
  • Can I change price options later on?
  • Is there automatic renewal on the agreement?
  • Are there additional fees not included in the price quote?

Customer Service

  • What are the office hours?
  • What is the complaint-handling process?
  • Are there toll-free numbers?

Energy Options

  • Are green energy sources like solar, wind, or hydro power available?

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