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Frequently Asked Questions on New York State Electric and Gas Bill Relief Program

In response to the COVID-19 pandemic, the New York State Public Service Commission has approved the Electric and Gas Bill Relief Program for income-eligible New Yorkers.

No. The Electric and Gas Bill Relief Program is a one-time credit for customers who had a past due balance from bills for service through May 1, 2022.

Only customers who did not receive this credit in 2022 will be eligible to receive a bill relief credit in 2023.

Residential customers will not have their service suspended for non-payment while these Bill Relief Program credits are being processed. This moratorium will continue until March 1, 2023, or 30 days after credits are applied, whichever is later.

Residential customers are eligible to receive up to $2,500 for past-due balance from bills for service through May 1, 2022.

Small business customers are eligible for a one-time bill relief credit of up to $750 that will be automatically applied toward past-due balance from bills for service through May 1, 2022, if they:

  • did not exceed a combined average monthly billed demand of 20 kw during the previous 12 months, or;
  • did not register any single demand in excess of 40 kw, and;
  • used less than or equal to 750 dekatherms (dth) per year of gas.

Only customers who did not receive a bill-relief credit in 2022 are eligible for a bill-relief credit in 2023.

No. Customers who received ERAP or RAS benefits in 2022 already received a bill relief credit and are ineligible to receive an additional bill relief credit. If you received a bill relief credit last year and are still having difficulty paying your bills, we will work with you to set up a flexible payment agreement. Learn about payment assistance options.
The bill credit may not have eliminated your full unpaid balance. We’re here to help. Learn about payment assistance options.