for visiting the Orange & Rockland Web site and reviewing
Orange & Rockland has created this privacy statement to help you understand
how we collect and use information when you visit www.oru.com:
How We Protect Your Privacy
Personally identifiable information that you voluntarily submit ("customer
information") is used solely for Orange & Rockland's purposes.
We do not sell or otherwise share customer lists, and will not disclose
your customer information to third parties that may want to market products
or services to you. We may, however, need to share specific information
with third-party business partners or contractors when that information
is required in order to answer your inquiry, to fulfill your request for
a product or service, or to otherwise conduct our business with you, including
the collection of payment from you.
Orange & Rockland is part of the critical infrastructure of our nation, and we take our responsibility to protect our systems seriously. We work with our governmental and other partners to help protect our property and our nation. Any correspondence that you send to Orange & Rockland in electronic form, including e-mail or any forms that you complete and transmit through this website, may be monitored for suspected illegal activity. In addition, though we make every effort to preserve user privacy, we may need to share information, including personal information, with our governmental and other partners to help detect, deter, and prosecute suspected criminal activity. We also disclose personal information when required by law or to comply with a judicial proceeding, a subpoena, a court order, or other legal process or request, to defend our rights and property, to investigate suspicious activity, and otherwise in connection with legal proceedings and investigations.
Orange & Rockland has implemented policy guidelines and security features
to access specific customer-account information and to help safeguard
customer-specific account information from unauthorized access or improper
Information We Gather When You Use Our Site
Orange & Rockland uses software to automatically collect non-personal
information about your visit for statistical purposes. This information,
such as the name of the domain from which you access the Internet, the
date and time you access our Web site, and the information you view while
visiting our Web site, is used to measure the use of our site, to improve
its content, and to diagnose and correct technical problems.
Orange & Rockland gathers and uses customer information in order to
inform you of products and services, for billing purposes, and to resolve
problems. Correspondence that you send, including e-mail, or forms you
fill out to request products, services, or information, may require personal
information such as your account number, home or business address, e-mail
address, telephone number, or other specific information. We use this
information to respond to your requests and to transact business with
Some of our Web site pages may use "cookies" – small amounts
of data that a Web site can send to you and that is stored on your computer.
Cookies allow our Web site to provide you with customized information,
or they may recall data so you don't have to retype it. We may use session
ID cookies, which terminate when you close your Internet browser, or persistent
cookies, a small text file stored on your computer's hard drive for an
extended time. Persistent cookies can be removed by following Internet
browser help file directions.
Periodically, we administer online surveys to gather information about
your use of energy and related products and services, or to obtain your
views on the usefulness of our Web site. Participation in our online surveys
is voluntary. If you choose to participate, the information you provide
will be used to improve our site and the products and services we offer
Links to Other Sites: Please note that our Web site contains links to other
sites. We provide links that we think will be of interest or benefit to
our customers and others who visit our Web site. While we strive to provide
links to sites that share our respect for our customers, we are not responsible
for their content or their privacy practices.
Children's Privacy: While we maintain energy-related educational content
directed at children under the age of 13, our site does not collect or
maintain personal information from children under the age of 13.
Corrections to Your Customer Information: If you believe any of your customer
information that we collect or maintain is incorrect, please contact the
Modifications to this Policy: Orange & Rockland may modify this policy
from time to time to reflect legal, technological, or other developments.
Any modifications will appear on the Privacy Statement page
believe that we are not following the policy as it is set forth here,
you may contact the Webmaster, or write to us at our mailing
address: 390 W. Route 59, Spring Valley, NY 10977, Attn: