Skip to Main Content
ajax loader animation

HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.

REPORT OUTAGE

Rockland Electric Co Payment Programs Can Help Customers and the Region Emerge From the Pandemic

Company Seeking to Work with Customers, Offering Payment Plans, Other Help

When the pandemic hit the region in March 2020, Rockland Electric Company recognized the hardship it would pose and moved quickly to help customers. The company halted disconnection of services due to non-payment even before the state passed legislation to stop disconnections.

Now, Rockland Electric Company wants to help the region emerge from the Covid-19 pandemic by working with customers who struggle to pay their bills.

Rockland Electric Company, a wholly owned subsidiary of Orange and Rockland Utilities, Inc., encourages customers who are behind on their bills to make payment arrangements or seek assistance from government programs such as the Low-Income Home Energy Assistance Program (LIHEAP) or the New Jersey Economic Development Authority Small Business Emergency Assistance Grant Program (NJEDA). Visit https://nj.gov/dca/ for information.

All customers are eligible for a payment agreement regardless of prior payment history. Customers can go to www.oru.com/assistance for information. Customers who meet certain conditions below may qualify for special protections.

Residential Customers

When the State of Emergency in New Jersey ended on June 30, 2021, Governor Phil Murphy instituted a grace period in effect from July 1, 2021 through December 31, 2021; to allow and assist all New Jersey residents in applying for assistance from the federal and state programs that have been created.

During the grace period, no gas or electric public or municipal utility or privately or publicly owned water system shall discontinue any gas, electric, or water service to New Jersey residents – which includes all residential accounts and any accounts primarily serving residential customers – due to non-payment. The only permitted service disconnection is to prevent a risk to public health or safety.

Residential customers can also receive certain low-income discounts if they qualify. A customer will be enrolled automatically if an agency notifies Rockland Electric Company that the customer receives benefits from an eligible program. Go to www.oru.com/assistance.

Learn more about federal and state assistance programs for customers at: https://nj.gov/dca/

Please see our website for additional help and information: www.oru.com/assistance

About Rockland Electric Company

Rockland Electric Company is a regulated electric utility that serves 73,000 customers in parts of Bergen, Passaic and Sussex County in New Jersey. Rockland Electric is a wholly owned subsidiary of Orange and Rockland Utilities, Inc., which in turn is owned by Consolidated Edison, Inc. Rockland Electric Company, serves the following communities in New Jersey: Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).

Was this information helpful?