Over 4,400 Customers’ Power Restored Thus Far; O&R Crews Repairing Damage to An Additional 1,000 Customers as High Winds Continue to Gust
O&R employees, contractors, tree removal crews and an additional 100-plus line technicians are on the job this Thanksgiving Day, repairing damage and restoring power to outages resulting from today’s wind gusts that are forecasted to reach as high as 50 mph.
“Our goal is to minimize any disruption caused by this holiday windstorm. We’ve been keeping close watch on the weather and are grateful to have the support of our employees and contractors this Thanksgiving in making sure our customers can safely enjoy the day with as little interruption as possible,” said Frank Peverly, O&R’s vice president of operations.
Crews worked overnight and through this morning to repair damaged equipment and restore electricity to over 4,400 customers. The windstorm is expected to continue through 4 p.m. this afternoon.
Crews are being quickly dispatched this morning to address outages as they are reported. As of 10:45 a.m., there are a total of approximately 1,000 customers out of power in the following areas:
- Rockland: 269 in Airmont, 52 in Ramapo, 28 in Haverstraw, 27 in Stony Point
- Orange: 50 customers in Highlands
- Sullivan: 0
- Bergen: 523 customers in Mahwah
- Passaic: 78 in Ringwood, 22 in West Milford
- Sussex: 0
For the most up-to-date outage information, please go to O&R’s Outage Map
The following video describes the typical storm repair and power restoration process:
There are several ways customers can report outages and check service restoration status:
- Go to the O&R website from any computer or web-enabled mobile device;
- Use the O&R mobile app from your iPhone, iPad or Android device;
- Text “OUT” to 69678 (myORU); or
- Call Customer Assistance at 1-877-434-4100 For more information, visit O&R’s Storm Center at www.oru.com.
To help its customers prepare to weather a storm, O&R offers these tips:
- For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
- Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
- If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
- Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
- Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
- Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
- Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro.
O&R, as Rockland Electric Company, serves the following communities in New Jersey: Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).
About Orange & Rockland
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.