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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.


O&R Restores Power To 19,000; Crews Continue to Work Throughout the Night

O&R and contractor overhead line and tree removal crews repaired damage and restored electric service to approximately 19,400 of the total 20,300 customers who lost electric service following a destructive rain and wind storm that began Wednesday afternoon.

This storm – which featured winds gusting to 45 mph in some areas -- continued throughout the day on Thursday.


O&R estimates that the vast majority of the customers who remain without electric service will have it restored by 11 p.m. this evening. Barring any unforeseen circumstances, all customers should have power restored by 7 a.m. on Friday.


As part of its power restoration efforts, O&R mobilized its emergency storm response team, including company and contractor overhead line and tree removal crews, customer service operations and wide array of O&R departments that support those efforts. O&R also secured an additional 23 overhead line technicians from its mutual aid partners and local private contractors.


Here are the outage numbers by county at 9:30 pm today. For the latest outage numbers, please go to O&R’s Outage Map:


Orange – 266 (104,690 total served by O&R)

Sullivan – 3 (8,646 total served by O&R)

Rockland – 267 (118,105 total served by O&R)

Bergen – 70 (59,047 served by Rockland Electric Co.)

Passaic – 1 (13,341 served by Rockland Electric Co.)

Sussex – 0 (344 served by Rockland Electric Co.)


Smart Meters Will Help Service Restoration


Those customers who already have smart meters installed will realize an added benefit as storm restoration progresses because O&R will communicate with their smart meter to determine whether the customer at that location has power or not.

There are several ways customers can report outages and check service restoration status:
• Go to the O&R website from any computer or web-enabled mobile device;
• Use the O&R mobile app from your iPhone, iPad or Android device;
• Text “OUT” to 69678 (myORU); or
• Call Customer Assistance at 1-877-434-4100

To help its customers prepare to weather a storm, O&R offers these tips:

• For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.

• Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.

• If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.

• Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.

• Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.

• Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.

• Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

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