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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.


O&R - Today's Power Demand Ranks #3 on All-Time Saturday Records

O&R today set a new third place in the all-time record books for electric demand on a Saturday with a peak demand of 1,403 megawatts at 6 p.m.

The highest Saturday electric demand day was August 13, 2016 with 1,412 megawatts of demand. The all-time highest demand day in O&R history was August 2, 2006 when the company recorded 1,617 megawatts of demand on its electric system.


The tropical heat and oppressive humidity are driving exceptionally heavy air conditioning use and its accompanying high electricity demand.


O&R has mobilized its emergency response team and also has secured additional crews to work around the clock through the weekend to make any repairs and restore electric service as needed.


Since noon yesterday, about 900 customers have experienced a heat-related electric outage. O&R crews have restored service to those customers.


O&R urges the public to put safety first if confronted by any weather-related electric system damage.


For example, O&R advises the public to stay away from downed wires and transformers, and to take other safety precautions as needed


Report Outages

If you have a power outage, you can report it and check to see when your lights will be back on through:

  • At from any computer or web-based mobile device.
  • O&R mobile app from your iPhone, iPad or Android device
  • Text messaging by texting “OUT” to 69678 (myORU) or
    Call 1-877-434-4100.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported. The more information you can provide, the more O&R can help you.   

Cooling Centers

The New York State Department of Health website features a list by county throughout the state of cooling centers that are available locally to provide hot-weather relief for the general public.
Always call the cooling center to make sure it is open before you attempt to visit it.


In New Jersey, the statewide 211 website lists available cooling centers by county.


To help cope with the weekend’s dangerously high temperatures and humidity, O&R provides these coping tips:

  • Turning down or turning off air conditioning in your home while you are away or at work helps lower your energy bill.
  • Setting your air conditioner to the highest temperature your comfort and health allow. Every degree you lower the thermostat raises your bill by 6 percent.
  • Adjusting your air conditioner’s fan to a low setting can make you more comfortable. It’ll take longer for the air conditioner to cool your home, but your unit will bring in steamy air at a slower rate.
  • If you have already received a new smart meter, you can take advantage of viewing your detailed energy usage and customized energy savings tips located in your online account at
  • Closing all doors and windows in your home while the air conditioning is running can make things cooler at a lower price.
  • Cooking, baking or other household activities that produce heat and humidity are best left for the cooler times of the day and night.
  • Pulling your curtains and shades closed can help block out the heat.
  • Covering liquid items in the refrigerator is best. The humidity they give off forces the refrigerator to use more energy.

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