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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.


Look at O&R's Tips to Cope with Hot, Humid Days, Stormy Nights Ahead

Hot, humid weather during the day today as the heat wave develops further, and heavy rain with possible thunderstorms tonight, as the last of Hurricane Barry sweeps through the region mean O&R’s got some coping tips for you.

To help cope with that stifling forecast, O&R offers these cool tips to aid its neighbors in staying comfortable and saving on energy costs.

Check out these cool tips.

Here are more cool tips:

  • Turning down or turning off air conditioning in your home while you are away or at work helps lower your energy bill.
  • Setting your air conditioner to the highest temperature your comfort and health allow. Every degree you lower the thermostat raises your bill by 6 percent.
  • Adjusting your air conditioner’s fan to a low setting can make you more comfortable. It’ll take longer for the air conditioner to cool your home, but your unit will bring in steamy air at a slower rate.
  • If you have already received a new smart meter, you can take advantage of viewing your detailed energy usage and customized energy savings tips located in your online account at
  • Closing all doors and windows in your home while the air conditioning is running can make things cooler at a lower price.
  • Cooking, baking or other household activities that produce heat and humidity are best left for the cooler times of the day and night.
  • Pulling your curtains and shades closed can help block out the heat.
  • Covering liquid items in the refrigerator is best. The humidity they give off forces the refrigerator to use more energy.
  • Placing the most used items in one place in the refrigerator helps keep the door open for a shorter period of time. For more cool tips, please visit O&R’s website at

Cooling Centers

The New York State Department of Health website features a list by county throughout the state of cooling centers that are available locally to provide hot-weather relief for the general public.
Find that list by using this link. Always call the cooling center to make sure it is open before you attempt to visit it.

In New Jersey, the statewide 211 information organization has posted a list of cooling centers , where available, by county.

Electric supplies are sufficient to meet the projected demand for electricity this week, and O&R crews are ready to respond to any outages that occur.

Report Your Outage

If you have a power outage, you can report it and check to see when your lights will be back on if you

  • Go to the O&R website from any computer or web-based mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at  1-877-434-4100

To help its customers cope with the heavy rain and possible thunderstorms predicted for tonight, O&R offers some tips to better weather the storm.

Severe storm activity has the potential to cause power line damage and electric service interruptions. O&R crews will be ready to repair damage and restore service through the weekend as needed.

This video describes the typical storm repair and power restoration process.

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it.

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