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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.


O&R: Biggest Outage Areas to Get Most Power Back On By Midnight

More than 10,500 O&R electric customers have lost power as a result of the severe windstorm that has pummeled the region since early last evening.

O&R has made repairs to return electric service to approximately 8,000 of those customers, and is working to restore power to the remaining nearly 2,500 who are still without power as the winds continue to roar. 


O&R expects that the areas with the largest concentration of outages in each county O&R serves should see virtually all those outages returned to service by midnight tonight.


That means that in:


Orange County, with approximately 750 customers out, will see: Florida, Tuxedo Park Village, Warwick Town, Deer Park, Wallkill and Monroe virtually all restored by midnight tonight. 


Rockland County, with about 600 customers out, will see: Stony Point, Ramapo, Clarkstown and Orangetown virtually all restored by midnight tonight.


Passaic County, with over 400 customers out, will see West Milford virtually all restored by midnight tonight.


Sullivan County, with about 330 customers out, will see Mamakating and Lumberland virtually all restored by midnight tonight.


Bergen County, with approximately 100 customers out, will see Mahwah virtually all restored by midnight tonight.


These figures are as of 3:45 p.m. today. For the latest storm outage numbers, please go to O&R’s outage map.   


Weather forecasters expect that the storm’s high winds will begin to taper off this evening. 


To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • When temperatures dip and you’re without power, don’t use a natural-gas-powered oven or range to heat a room, and do not use a charcoal grill inside your home. Doing so could create either a fire hazard or a life-threatening exposure to carbon monoxide gas.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.   
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:



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