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HOW TO REPORT OUTAGES Text message reporting isn't available right now. Please report your outage online, on our app, or call 1-877-434-4100.

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NYS Parker-Mosley Law

Protection for residential customers in New York having trouble paying their energy bill.

We’re here to help. If you have experienced a change in your financial circumstances as a result of the COVID-19 State of Emergency, you may be eligible for special protections to avoid terminations in the future.

To receive these protections, you must contact us at 1-877-434-4100 for assistance.

Under this law, if you contact us and affirm that you experienced a change in financial circumstances as a result of COVID-19 starting on or after March 7, 2020, you will be entitled to the following protections:
  • We will not disconnect your service for non-payment before April 25, 2021.
  • You will be eligible for a payment agreement or to request a new agreement that requires no down payment, late fees or penalties.

We encourage all residential customers to contact us at 1-877-434-4100 to make payment arrangements so that when these protections expire, you will be able to manage your balance.

Find out more about the new law that provides these protections.

Please note: We have not been turning off any residential customers for non-payment during the pandemic and will not for as long as there is a COVID-19 State of Emergency.

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