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Ger Ready for Work to Resume

We're committed to getting our essential work done.

Get ready! As New York and New Jersey continue to reopen, Orange & Rockland will incrementally resume work that was put on pause in response to the spread of COVID-19. Beginning with work that requires little-to-no interaction with customers, crews will resume gas safety inspections, reading meters and installing smart meters on the exterior of buildings or in public areas.

Here’s what you need to know:

  • Customers will receive advance notification of planned work and have the option of rescheduling it if they prefer.
  • When on the job, our employees will maintain a 6-foot distance, wherever possible.
  • Employees will wear face coverings when working in your home and may put on other personal protective equipment as needed to safely work on live electric and gas systems.
  • O&R will resume important customer-focused services, including walk-in service centers and energy efficiency visits to homes and businesses, as circumstances allow in the coming months.

Difficulty Paying Your Bill?

O&R is offering continued support for customers during the COVID-19 emergency. We have a variety of programs designed to help you pay your bill and balance your energy costs. If you’re having difficulty paying your bill, please see our payment assistance options.


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