80 Contractors Join O&R Crews to Restore Power to 8,000 Today

O&R and contractor overhead line and tree removal crews are repairing damage and restoring service to the remaining 8,000 of the 18,800 customers whose power was knocked out by last night’s destructive storm, whose high winds and heavy rains roared through the region overnight, uprooting trees, toppling utility poles and tearing down electric lines.

O&R crews working overnight and through this morning have restored power to 10,800 customers. O&R and contractor crews, supplemented by 80 more overhead line contractors, are fanning out today through the service area to return power to the remaining 8,300 customers currently without service.


The service restoration goal today is to address all multiple-customer outages with the first dispatch of crews to outages at these locations listed below. 


The vast majority of customers will be restored by 5 pm, and the remaining by 11 pm tonight.


  • Sullivan: 835 customers in Lumberland,112 customers in Forestburgh
  • Orange: 407 customers in Wallkill, 255 customers in Middletown, 168 customers in Warwck,139 customers in Crawford, 98 customers in Mamakating, 48 customers in Tuxedo Park
  • New Jersey: 422 customers in Ringwood, 35 Customers in Franklin Lakes
  • Rockland:  61 customers in West Haverstraw, 31 customers in Stony Point


Here are the latest outage numbers as of 11:15 a.m. today. For the latest outage numbers, please go to O&R’s Outage Map:


In New York State:


Orange – 1,641 (103,616 total served by O&R)


Sullivan – 6,344 (9,112 total served by O&R)


Rockland – 110 (117,243 total served by O&R)


In New Jersey:


Bergen – 68 ((58,677 served by Rockland Electric Co.)


Passaic – 147 (13,262 served by Rockland Electric Co.)


Sussex – 1 (337 served by Rockland Electric Co.)


To help understand the typical storm repair and power restoration process, please watch this video.


There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100 

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.    

About Orange & Rockland

Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility that provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it is Rockland Electric Company), and natural gas service to approximately 130,000 customers in New York. 

O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburg, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kyrias Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Wurtsboro 

O&R, as Rockland Electric Company, serves the following communities in New Jersey: Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part)

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