O&R Has Restored Power to About 7,200 Customers From Storm

O&R crews have repaired damage to restore electric service to approximately 7,200 customers whose power was knocked out by damage caused by the nor’easter that began about 5 p.m. yesterday and is continuing through the day today.

At this hour, about 130 customers whose outages were reported this morning, are without power and are under repair.

Company and contractor overhead line crews and tree removal crews have been mobilized for a high-volume outage response to the storm, as are damage assessment, site safety, customer service operations and the wide array of O&R teams that support those functions.

In addition to its company crews, O&R has hired over 200 additional overhead line technicians to supplement its own field forces to repair damage and restore service interruptions resulting from this event. O&R’s Customer Service operation is also supplementing its staff with contractor support.

Weather forecasters expect that the storm’s remaining precipitation will end this afternoon and strong northwest winds will begin to increase across the region, peaking Monday as the nor’easter exits the region. Bitterly cold conditions also are expected Monday, and temperatures are expected to drop into the single digits Monday morning. The temperature and wind combination could result in wind chill values around 20 degrees below zero.

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Pole-top transformers --- those small grey-colored metal drums attached to the wires at the tops of most utility poles --- also should be avoided when they have been knocked to the ground.
  • Portable generators pose a serious hazard if used improperly. They should be used and installed according to the manufacturer’s instructions. A wrong connection could feed electricity back through the lines and endanger our repair crews. Never plug a generator into a wall unit, use it indoors or set it up outdoors near open home windows or air-handling vents.
  • When temperatures dip and you’re without power, don’t use a natural-gas-powered oven or range to heat a room, and do not use a charcoal grill inside your home. Doing so could create either a fire hazard or a life-threatening exposure to carbon monoxide gas.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.

There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

For more information, visit O&R’s Storm Center at www.oru.com.

Orange and Rockland Utilities, Inc. (O&R) is a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. O&R is a regulated utility. It provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it is Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York.

Was this information helpful?